general manager resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) XXX-1000, resumesample@example.com
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Results-driven which, brings outstanding analytical, multitasking and time management abilities. Offers 20-year construction background overseeing daily operations of business segments. Also a cost-conscious individual dedicated to capitalizing on new revenue potential.
Skills
Customer Service Management
Team Leadership
Decision Making
Employee Motivation
Supervision and Training
Goal Setting
Training Management
Budget Control
Customer Service
Friendly and Outgoing
Listening Skills
Problem-Solving
Excellent Communication Skills
Team Player Mentality
Flexible Schedule
Cash Handling
Verbal and Written Communication
Energetic Self-Starter
Reading Comprehension Skills
Merchandising Knowledge
Dispute Mediation
Friendly, Positive Attitude
Good Work Ethic
Reliable & Trustworthy
People Skills
Organizational Skills
Critical Thinking
Computer Skills
Conflict Resolution
PPE Use
Fluent in Spanish
Experience
05/2021 to CurrentGeneral ManagerDonatos | Nashville, TN,
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Guided management and supervisory staff to promote smooth operations.
Administered employee discipline through verbal and written warnings.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Supervised employees through planning, assignments and direction.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
Analyzed blueprints and other documents to prepare time, cost and labor estimates.
Updated and maintained database of suppliers and contractors.
Formulated estimates and budgets ranging from $500.00 to $5,000,000.00.
05/2013 to 05/2021General SuperintendentGlenn O. Hawbaker, Inc. | Grove City, PA,
Evaluated plans and inspected ongoing construction to keep work in line with project goals.
Oversaw complete construction process to maximize quality, cost controls and efficiency.
Managed projects by coordinating materials, inspections and contractor tasks.
Oversaw daily work of team using knowledge of local and national building codes for construction areas.
Maintained safe work site by implementing safety requirements and good housekeeping regulations.
Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.
Established and implemented procedures for ordering building materials and tools from approved suppliers.
Provided technical guidance and assistance in resolving day-to-day construction problems.
Recognized and enforced quality standards through daily inspection of construction sites.
Attended and participated in progress and project meetings.
Participated in procuring future projects, building client loyalty.
12/2012 to 05/2013Sales AssociateArrivia | Corpus Christi, TX,
Helped customers find specific products, answered questions and offered product advice.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered product questions with up-to-date knowledge of sales and promotions.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Used technology resources to assist customers in locating and selecting items.
Met merchandise processing standards and maintained organized and accessible work area.
Worked with fellow sales team members to achieve group targets.
Tracked company inventories, moved excess stock and arranged products to improve sales.
06/2008 to 11/2012Drywall ForemanHolguin Construction | City, STATE,
Completed drywall finish work with exceptional quality and efficiency.
Installed and oversaw installation of drywall on various commercial and residential projects.
Demonstrated excellent attendance and punctuality.
Delegated work to staff, setting priorities and goals.
Delegated duties to employees based on skillset.
Established and enforced procedures and work standards, promoting team performance and safety.
Trained and monitored employees to teach daily tasks and improve performance.
Completed tear-down of existing construction to prepare for new construction.
Analyzed blueprints and drawings to determine structural dimensions of framework.
Examined construction plans to identify potential structural problems.
Consistently constructed square and level projects.
Adhered to project blueprints and requirements to deliver quality work.
Education and Training
Expected in 05/2010 to to High School Diploma | Socorro High School, El Paso, TX, GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Additional Information
Owner of Claire Construction Specialties LLC since 2018
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