General Manager Resume Example Company Name - Moncks Corner, South Carolina

GENERAL MANAGER

Professional Summary

Experienced General Manager with over 25 years of experience in customer service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Performance improvement
Recruitment
Client Account Management
Team Leadership
Conflict Resolution
Food Preparation and Safety
Effective leader
Coaching and mentoring
Deadline-oriented

Sales expertise
Staff training/development
Budget administration
Consistently meet goals
Relationship building
Employee scheduling
Verbal and written communication
Operations management
Efficient multi-tasker

Work History

General Manager, 05/2017 to Current
Company Name – City, State

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 23%.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Directed work of team members and management teams to deliver exceptional client experiences.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

General Manager, 09/2003 to 04/2017
Company Name – City, State

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25%.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Developed and maintained relationships with customers and suppliers through continual communication
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Held weekly meetings withleadership to identify techniques to overcome sales obstacles.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Exceeded regional annual sales target by 25%.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Identified and capitalized on community business opportunities with effective networking.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Enforced quality assurance protocols to deliver ideal customer experiences.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Worked directly with management, discuss strategy and mitigate issues.

General Manager, 03/1993 to 05/2003
Company Name – City, State

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Increased sales by 25% by establishing goals, overseeing performance
Designed modern employee recognition program which boosted productivity and improved morale.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Implemented operational strategies and effectively built customer and employee loyalty
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Exceeded regional annual sales target by 20%.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Devised and deployed successful marketing strategies, dramatically boosting store ranking.
Enforced quality assurance protocols to deliver ideal customer experiences.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.

Education

Bachelor of Arts: Mathematics And SociologyRutgers University - City

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General Manager Resume Example

Resume Score: 80%

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