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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Determined, competitive and proactive Operational Manager with over 18 years of combined experience in Retail Sales, Retail Marketing/Branding, and Finance. Diligent candidate demonstrating acquired and natural abilities in Training and Development, Advertising, Marketing, Sales and Promotions, and Collections. Highly skilled multi-tasker with impeccable business organizational skills and aptitude. Productive in building key strategic alliances and partnerships, problem solving, strategic planning and implementation. Promotes productivity and efficiency enhancement through the development and implementation of proactive policies and procedures. Prideful in possessing exceptional verbal and written communication skills with a proven track record in sales and functional excellence. Thrives in demanding and challenging work environments, excels under pressure and interacts well with employees, clients and peers using friendly and accommodating interpersonal skills. Guaranteed efficiency in delivering operational results, training and developing subordinates and peers, exquisite with hands-on customer service and customer retention, as well as, being an advocate for strategic planning and implementation within the marketing and advertising environments.

Skills
  • Master Life Facilitator
  • Profit and Loss Management
  • Sales Expertise, Marketing, Client Collections & Account Management
  • Employee Training and Development/ Goal Attainment
  • Credit System-SAS, Clients System-SPSS
  • Advanced Skills in Microsoft Office Suite Applications
  • Contract Negotiation Processes and Principles
  • Operations and Project Management
  • Verbal and Written Communication
  • Leadership Training and Relationship Building
  • Business Administration
  • Employee/Customer Relations and Conflict Resolution
  • Risk management, Strategic Thinking, Process Evaluation and Empowerment
  • Effective Leader/Efficient Multi-Tasker
Work History
11/2014 to CurrentGeneral ManagerTMX Finance | Atlanta, GA
  • Multi-unit Manager enhancing operational success through managing effective staffing, planning strong Training and Development practices, Adherence and Compliance of all store operations to ensure that sales transactions and account management of collection activities are properly performed in accordance with the company's operating procedures and all applicable laws
  • Increased store profitability by 125% Year Over Year through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expenses
  • Continuously develops systems and processes that help encourage the store growth, Year Over Year Growth 15%
  • Coach, lead and develop all team members to maximize their performance potential through direct prioritization and delegation of all store employees and their assigned responsibilities
  • Analyzes monthly store Profit and Loss Reports (PNL) summarizing ongoing financial health status of business to assess the development of targeted areas of improvement opportunities
  • Delivers business strategies and develops systems which analyze company reports and present communications and procedures to improve operational quality and team efficiency
  • Engages in Business to Business Marketing directed towards increasing revenue streams and boosting referral programs with surrounding businesses
  • Assesses both individual and store Key Performance Indicators (KPIs) to evaluate value-added solutions and approaches by leveraging trends in team operational results
  • Drove branch sales to achieve 9th ranking amongst 70 locations Region-wide during 1 year turnaround
12/2012 to 11/2014Store ManagerTMX Finance | Decatur, GA
  • Projects a positive image in person and over the phone while utilizing negotiation skills to balance the needs of the customers and our business
  • Drives account collections and customer retention by performing customer transactions and account management with the highest level of integrity and maintaining customer files in accordance with company policies and procedures
  • Executed increased store profitability through customer relationship development, community involvement, marketing and building new business sources
  • Effectively assisted in the supervision of coaching and mentoring employee training and development of 3 office team members, promoting culture of efficiency and performance
  • Monitored contract performance through conversations, correspondence, inspections, progress reports, for compliance with performance standards, applicable laws, and collection of payment provisions
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Devised applicable performance data to evaluate and improve operations targeted to current business conditions and forecast of business needs
  • Partnered with General Manager to create effective coaching for sales associates on product knowledge to achieve operations goals and surpass team objectives
08/2010 to 12/2012Business Development/Client Relationship ManagerHands To Lend, LLC | Atlanta, GA
  • Responsible for impactful developmental plans for client needs to adequately address current activities regarding sales, marketing, customer acquisition, customer relation management, & maximizing revenue to meet future objectives
  • Instrumental in constructing effective protocols for various new businesses, producing opening and promotional programs to acquire commercial businesses and attain established goals
  • Identified cross or upsell opportunities via assessing market trends, finding competitors, also recommending new products to clients as solution-oriented product improvement
  • Designed and applied numerous strategic methods emphasizing diversity in product focused processes to streamline accomplished targets on monthly, quarterly, and annual projections
  • Built partnerships with new and existing clientele through addressing inquires, concerns and resolving account problems efficiently while in maintaining revenue generation
  • Spearheaded market research to identify targeted audience opportunities, cement promotional strategies and sustain loyal customer base
  • Increased customer satisfaction rates by 25% through effective quoting and administering cross functional negotiating skills through branding and consumer awareness data
  • Led and communicated solution selling initiatives designed to maximize the identification of industry leading products to optimize continuous improvements
03/2002 to 08/2010Store/Retail Sales ManagerExpress, LLC | Lithonia, GA
  • Attained a vast range of knowledge and skills over an 8 year tenure starting as Brand Sales Representative being promoted through various positions to Store/Sales Manager. Created and implemented successful advertising strategies to boost sales expertise and growth
  • Orchestrated, executed and oversaw employee performance, strengthened merchandising and promotional strategy dynamics in customer engagement and boost in sales advertising heightening profit by $30k and growth 15%
  • Proactive planning resulted in enhanced market penetration by identifying key entry points to staff development directly related to customer satisfaction ratings increasing by 7%
  • Facilitated the company's visual merchandising standards by coaching sales associates in product specifications, sales incentives, and direct and indirect selling techniques by submitting reports to Senior Management to aid in business decision-making and planning
  • Planned and prepared work schedules to assign 20 team members to specific tasks and responsibilities geared towards their training and development and inspiring concepts to meet operational and sales target goals
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Education
Masters of Business Administration | Marketing and ManagementTroy State University, Atlanta, GA
Bachelor of Science | Business Administration, Marketing and ManagementGeorgia State University, Atlanta, GA
Certification National Pharmaceutical RepresentativeNational Association of Pharmaceutical Representatives
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Resume Overview

Companies Worked For:

  • TMX Finance
  • Hands To Lend, LLC
  • Express, LLC

School Attended

  • Troy State University
  • Georgia State University
  • National Association of Pharmaceutical Representatives

Job Titles Held:

  • General Manager
  • Store Manager
  • Business Development/Client Relationship Manager
  • Store/Retail Sales Manager

Degrees

  • Masters of Business Administration | Marketing and Management
    Bachelor of Science | Business Administration, Marketing and Management
    Certification National Pharmaceutical Representative

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