General Manager Resume Example Maya NY Pizza Bar And Grill

GENERAL MANAGER

Summary

Personable and dedicated Customer Service Representative with extensive experience in the CSR industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Report creation
Credit card payment processing
Inventory control
Courteous demeanor
Fleet dispatching
Conflict mediation
Organizational strengths
Shipping and receiving understanding

High-energy attitude
Sales expertise
Retail sales customer service
Business development understanding
Inbound and outbound calling
Active listening
Microsoft Office expertise
Call center experience

Experience

General Manager
Mesa, AZMaya NY Pizza Bar And Grill/Jan 2015 to Dec 2019

In charge of Weekly, Monthly and Yearly invoices/billing.
Developed and implemented promotional strategies to drive business success .
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Worked with variety of vendors on a weekly basis.
Monitored inventory .
Submitted Employee Payroll
Streamlined operational efficiency by coordinating staff development and succession planning.
Collaborated with staff to maximize customer satisfaction.
Worked with promotional teams to develop new marketing strategies
Strategized long-term business needs while generating guest relations feedback for process improvements.
Recruited, hired and trained high performing bar and resteraunt team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue.

Executive Assistant
Phoenix, AZIPX/Dec 2011 to Dec 2014

Maintained master calendar for client and business appointments and personal appointments
Scheduled meetings and coordinated development of meeting materials and agendas.
Developed relationships with vendors'
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Investigated issues and problems and drafted responses to urgent requests.
Managed desktop publishing and proposal and memo preparation and dissemination.
Designed PowerPoint presentations for meetings .
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
Drafted invoices, reports and proposals .
Maintained office supplies by checking stocks and placing orders.
Addressed and responded to incoming correspondence.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Collaborated with other administrative team members, human resources and finance department on special projects and events.

Customer Service Representative
Mesa, AZStream Global Services/Oct 2010 to Nov 2011

Assessed customer needs and upsold products and services to maximize sales.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Reviewed account and service histories to identify trends and issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Supported end-users by responding quickly to phone messages and following up on complaints
Cross-trained staff members.
Addressed customer service inquiries quickly and accurately.
Answered inbound calls per day and directed to designated individuals or departments.

Customer Service Representative
Mesa, AZCwie Holdings/Apr 2002 to Jun 2011

Addressed website inquiries per day, converting into renewal customers.
Answered inbound calls per day and directed to designated individuals or departments.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts .
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Addressed customer service inquiries quickly and accurately.
Consulted with customers to determine best methods to resolve service and billing issues.
Cross-trained staff members.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated relationships with customers and drove business development by delivering product knowledge.

Education and Training

High School DiplomaMesa High SchoolMay 2001Mesa, AZ

Work Gap

The work Gap between Maya's and IPEX is due to becoming A stay at home mother to raise her twins.

Resume Overview

Companies Worked For:

Maya NY Pizza Bar And Grill
IPX
Stream Global Services
Cwie Holdings

School Attended

Mesa High School

Job Titles Held:

General Manager
Executive Assistant
Customer Service Representative

Degrees

High School Diploma

General Manager Resume Example

Resume Score: 80%

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