Business-driven General Manager with more than 10 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in MS. Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Ambitious and results-oriented General Manager with over 10 years of experience, creating strategic alliances with organizational leaders to effectively align with and support and initiatives. Progress-driven planner adept at building and retaining high-performing teams. Studious manager offering 10 years of extensive experience in airline and airport. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Talented professional with expert sales, customer service talents. Composed persona known for having excellent drive. Insightful manager with 10 years of customer service experience.
AIRPORT OPERATIONS MANAGEMENT Exemplary record in ground transportation, ramp management, airport security, and public safety Accomplished Airport Operations Manager with a solid track record of success leading and driving operational improvement; consistently exceeding goals and expectations. Successful at building corporate infrastructures and establishing operating controls that facilitate smooth operations during periods of significant change and growth. Talent for developing high-performance teams, making effective decisions and quickly revising tactics to achieve goals within aggressive time frames. Core competencies include: Aviation Effective Leadership Vendor Relations Microsoft Office Suite Budgeting & Forecasting Fleet Management Airport Emergency Plans Organizational Objectives Logistics & Strategic Planning Large-Scale Project Management Policy & Procedure Analysis Verbal & Written Communication ACHIEVEMENT HIGHLIGHTS Airport Operations Management: Highly skilled and tactical Airport Operations Manager with extensive management and leadership skills partnering with vendors, employees, third-party contractors, and customers to achieve business objectives. Continuously delivering quality customer service, increasing sales, generating revenue, resolving customer concerns, and managing daily operations. Airport Security Operations: Strategically managed the administration of Emergency Communication software, public safety protocols, and dispatch geographical requirements. Responsible for planning, training, budgeting, coordinating, and scheduling personnel. Extensive knowledge of Federal, State and local Air Traffic rules and regulations. Maintaining compliance with FDOT/FAA standards and emergency procedures. Multi-talented General Manger consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Multi-talented GM consistently rewarded for successin planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Supervises and coordinates daily activities of employees to ensure a safe and effective operation. • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, DGS policies and safety procedures, and all applicable laws. • Responsible for shift schedule to include: work station assignments, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. • Enforces Company policies and procedures, including disciplinary action, and promotes DGS policies on Equal Employment Opportunity, Professional Conduct, and diversity initiatives and investigates and responds to employee relations issues in a timely manner. • Communicates with Manager concerning any problems or issues. • Schedule and conduct shift meetings. • Trains, coaches, counsels and mentors employees in compliance with DGS policies, procedures and practices. • Assists in the administration; completes shift paperwork and performs other administrative functions.
• Supervised and coordinated daily activities of employees to ensure a safe and effective operation Dedrick Stowers page 2 • Monitored and enforced safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, DGS policies and safety procedures • Responsible for shift schedules to include: work-station assignments, employee training, employee vacations, employee breaks, overtime assignment, backup for absent employees and shift rotations. • Communicate with Manager concerning any problems or issues • Enforces Company policies and procedures, including disciplinary action, and promotes DGS policies on Equal Employment Opportunity, Professional Conduct, and diversity initiatives and investigate and responds to employee issues in a timely manner. • Completes shift paperwork and performs administrative functions • Perform all other duties as assigned.
-Certified of Training in Basic Security Inspector.
- Georgia Peace Officers Standards and Training Council.
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