Over 13 years of action-driven retail management
with a history of executing strategies that generate product sales and exceed
revenue targets. Effectively overseas the retail operations, leads personnel,
and works directly with customers to elevate the shopping experience. Effective in setting direction, coaching and developing teams, building succession plans and influencing others to align with corporate decisions and best practices. I believe in a lead-by-example
mentality that creates a team atmosphere and supports high employee
Strong leadership and communication skills.
Motivational team leader
Build rapport easily
Coach and mentor
Employee training and development
General Manager08/2012 to CurrentBanana Republic (Gap Inc)Frisco, TX
Drives productivity of team to achieve store
financial, revenue and expense targets by leading implementation of product
placement, marketing and promotional strategies. Exceeded sales budget by 8% in
2015, #1 in Dallas District.
Monitors sales forecasts to ensure labor is
utilized to optimize traffic and sales.
Ensures team executes operational excellence by
engaging customers through in service mindset. Achieved a 26 basis point improvement in
customer satisfaction in 2015.
selects high potential talent; assesses for skill and cultural fit. #1 in associate culture survey in 2013, 2014, and 2015 in the Dallas district.
Created a culture of brand loyalty by educating and developing a high performing team with a keen focus on all company driven loyalty programs. Consistently exceeded brand loyalty goals.
Customer Experience Manager09/2007 to 08/2012Banana Republic (Gap Inc)Highland Village, TX
Achieved store revenue targets by executing all company field focuses, implementing high level customer service standards, and a strong collaboration with store manager on store specific priorities.
Recruited and developed a team of high performing brand ambassadors to consistently deliver goal in all weekly and monthly metrics.
Built a recognition culture by executing all
company recognition programs at a high level through energetic associate
rallies, daily basic recognition, and role modeling engaging behaviors.
Led store operation tactics though expense
management, shortage prevention and by flawless execution of all store policies
Associate Manager10/2004 to 09/2007Gap Hurst, TX
Achieved comparable sales growth through high level execution of all merchandise and customer service strategies in tandem with store manager priorities.
Led and developed a team of 12 associates, with a keen focus on achieving key metrics and goals by platforming a stellar foundation of strong customer service behaviors as well as high level merchandise execution.
Merchandise Manager03/1999 to 10/2004Old Navy (Gap Inc)Lewisville, TX