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general manager business development resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Business-conscious General Manager bringing over ten years of experience in Fast food industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Proficient food service management professional successful at overseeing employee training, optimizing team performance and increasing customer satisfaction. Bringing ServSafe certification and two years' experience in the Human Resources environment.

Skills
  • Performance improvements
  • Supervision and training
  • Sales team development
  • Cross-functional team management
  • Policy/program development
  • Staff development
  • Purchasing and planning
  • Calm under pressure
  • Troubleshooting expertise
Education and Training
University of Pheonix Axia, Expected in 01/2021 Bachelor of Arts : Business Management - GPA :
Experience
Wawa, Inc. - General Manager, Business Development
Clementon, NJ, 04/2022 - Current
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Trained employees on duties, policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Administered employee discipline through verbal and written warnings.
  • Led employee evaluations with constructive feedback to boost performance.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
McClain Sonic - General Manager
City, STATE, 03/2015 - 04/2021
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Tracked monthly sales to generate reports for business development planning.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
McDonald's - General Manager's Assistant
City, STATE, 03/2012 - 03/2015
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed inventory audits to identify losses and project demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.

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Resume Overview

School Attended

  • University of Pheonix

Job Titles Held:

  • General Manager, Business Development
  • General Manager
  • General Manager's Assistant

Degrees

  • Bachelor of Arts

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