General Manager, 07/2015 to Current Ruggles Green / Bella Green – Houston, TX
Started out as an regular employee, promoted to Key Holder, Shift Manager, Assistant Manager and finally General Manager.
Created strategies to develop and expand existing customer sales, which resulted in a 10% increase in monthly sales.
Won Manager of the month ( corner bakery ) Beat last years catering sales by 20% (corner bakery) Transferred to a failing store, with horrible numbers.
Brought food cost down by 8% and brought labor down by 13% and also lowered the employee turnover rate by 40% ( Bella greens & Corner Baker Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
Counseled and disciplined staff when necessary.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Managed accounts payable, accounts receivable and payroll.
Built sales forecasts and schedules to reflected desired productivity targets.
Scheduled and directed staff in daily work assignments to maximize productivity.
Worked closely with the chef and cooks to determine menu plans for special events or occasions.
Carefully prepared weekly payroll to keep up with projected revenue for the week.
General Manager, 02/2014 to 07/2015 Mange P&L Coner Bakery – Houston, TX
Manage and motivate restaurant employees through constant communication and regular team meetings Make sure guests are receiving exceptional customer service at all times Maintain food service and production levels ensure that food is prepared and served in the appropriate quantity and with the utmost quality Ensure operations are in accordance with kitchen sanitation and safety standards Start-up and shut-down of restaurant equipment and processes (opening/closing shifts) Handle inventory responsibilities including food orders and receipt Deliver food during peak hours of operation Manage store financials -- cash handling procedures and cost control (P&L) Perform administrative duties including required reporting Interview and hire potential staff Train employees and managers Optimize profits by controlling food, beverage and labor costs on a daily basis.
Schedule and directed staff in daily work assignments to maximize productivity.
prepare weekly payroll to keep up with projected revenue for the week.
Build sales forecasts and schedules to reflected desired productivity targets.
Assistant General Manager, 03/2012 to 02/2014 Latrelle's Management subway / Wendy's – Houston, TX
Oversees production of food Manages and mentors staff, including recruiting/hiring/training of all employees, overseeing HR/payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc.
Manages supplies and ensures orderly work areas Ensures that work areas are clean and that equipment, tools, and supplies are properly stored Ensures compliance with all applicable federal and state laws and all company policies Manages P&L Addresses customer concerns and issues Prepares deposits and maintains a cash management system Ensures compliance with cash control procedures.
Assistant General Manager, 01/2007 to 03/2012 Augusta, GA
Tracking and reporting Daily Sales Managing Food and Labor costs Managing and Ordering for Food, Beverage, & Paper Goods on a weekly basis Maintaining a clean restaurant (kitchen, lobby, restrooms, etc.) Keeping the restaurant in compliance with Subway policies and local/state/national health codes.
Associate of Applied Science: Business Management, 2019 Houston, Texas Business Management
Restaurant Manager with 10 years of experience, a winning attitude and a desire to deliver a exceptional dining experience. Focused on setting high expectation and raising service standards.