Results-oriented, strategic business professional accumulating 35 years in the client care and satisfaction industry.
Creative professional with extensive project experience from concept to development.
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Skilled analyst with extensive experience in meeting and exceeding client expectations of customer and principal satisfaction inclusive of an acceptable "bottom-line" strategy.
Academic and Legal Research Writer
Financial record processing and forensic auditing
Creative Problem Resolution
Innovative Event Planner and Manager
Reports generation and analysis
Poised Public Speaker
Client Needs Assessment and Satisfaction
Researched, compiled and periodically edited Staff Policy and Procedure Manuals.
Successfully eliminated deficit spending and orchestrated the financial turn-a rounds for several near-defunct Homeowner Associations.
Awarded "Shining Star" commendations for three consecutive years for Outstanding Performance in planning and overseeing state-wide industry conventions in Raleigh and Charlotte.
Repeatedly achieved and maintained exemplary levels of client satisfaction ratings in hospitality and death-care environments.
Utilizing consultation, developed integrated long-range proposals to streamline expenditures while increasing project viability and expanded client expectation quotients at hospitality and property management assignments.
Priestley Management Company10/2006 to 05/2012
As a Portfolio Manager for up to twenty Homeowner Associations, primarily Condominiums and Town-homes, work included all aspects of property management including, but not limited to, facilitating Board and Annual Membership meetings, planning annual budgets, researching and approving invoices for payment, routine property inspections, bid and proposal solicitations, oversight of contractors, mediation between parties, close work with association attorneys, oversight of delinquency control, violation management, drafting resolutions and large scale documents such as Rules and Regulations, and ensuring all was executed within the legal parameters of Covenants, Conditions, Restrictions and By-Laws of each organization as well as the NC State Statute 47.F and 47.C.
Developed a state wide presence through working with CAI-NC (Community Associations Institute), the national and state education and credentialing professional entity for common interest property management.
Served on numerous local and state committees, including chairperson for the Onsite/Hospitality Committee of the Annual Conferences for three years.
Credentialed as Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) from CAI-National.
Candidate for Professional Community Association Manager (PCAM) certification, the highest professional credential in the industry.
Extended Stay Hotels, Inc.Charlotte, North Carolina SCGeneral Manager01/2002 to 01/2006
Initially engaged as Front Desk Evening Supervisor, then promoted to Assistant Manager, and subsequently as General Manager.
Possess a wide experience base of all aspects of hotel work from Back of the House (maintenance, housekeeping and laundry), guest relations, purchasing and budget management, team supervision, conflict resolution, hospitality and general management.
Replacements LimitedGreensboro, North CarolinaRetail Showroom Sales and Tour Associate01/1999 to 01/2001
Leading Showroom Sales and Order Fulfillment Associate.
VIP Guest Relations and site tours.
Vogler and Sons Funeral Homes Salem Funerals and CremationsWinston-Salem, NCNorth Carolina licensed funeral director01/1982 to 01/1999
Responsibilities included extensive one-on-one care and consultation with families, clergy, medical and legal components of the death-care industry.
Post-Baccalauerate Paralegal Studies Certificate2015Guilford College, Greensboro, NC, USA
A sixteen week, intensive time accelerated 190 classroom hour program administered by the NC Bar Association which is equivalent to the 2 year NC Community College Paralegal Program.
Certificate is comparable to Associate of Science Degree. Currently a candidate for Paralegal Certification through the N.C. Bar Association.
Bachelor of Science:Community and Justice Studies2014Guilford College, Greensboro, NC, USA
Minor in US History.
Graduated with honors, 3.65 GPA.
North Carolina Funeral Directors Association
Community Associations Institute-North Carolina
Community Associations Institute, National
Member, Guilford College Alumni Association
Guilford Paralegal Association
North Carolina Paralegal Association
Personnel and Property Management, Budget Preparation and Execution, Customer/Client Services, Conferences, Conflict Resolution ,Document Drafting, Major Event Planning, General Manager, Proven Leadership, Legal, Mediation, Meeting Parliamentary Experience, Proposal, Purchasing, Research, Sales, Supervision