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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Customer-oriented General Manager with 16 years of experience focused on increasing Sales Growth, Team Development, and Improving Guest relations . Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, very strong multi-tasking and team coaching and mentoring skills.

Skills
  • Recruitment
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Food Preparation and Safety
  • Performance improvement
  • Consistently meet goals
  • Sales expertise
  • Effective leader
  • Relationship building
  • Employee scheduling
  • Verbal and written communication
  • Exceptional interpersonal communication
  • Deadline-oriented
  • Coaching and mentoring
  • Operations management
  • Efficient multi-tasker
  • Staff training/development
Work History
06/2016 to CurrentGeneral ManagerCompany Name | City, State
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Held weekly meetings with Assistant managers to identify techniques to overcome sales obstacles.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Maximized efficiency by coaching and mentoring 25-20 personnel on Habit principles, industry practices, company procedures and Training and development of all team members
  • Received superior customer service satisfaction scores for multiple quarters.
  • 2019 Top Preforming restaurant. Consistently exceeded sales goals by 10% +.
  • Developed Assistant managers to achieve General Manager position within the company.
  • Trained and developed team members and managers for new store opening for corporate and/or franchise for international restaurants.
11/2012 to CurrentAssistant General ManagerCompany Name | City, State
  • Motivated, trained and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Completed inventory purchases and oversaw restocking.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Kept facilities clean and organized to present professional view to all visitors.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Managed 25 team schedule with eye for coverage needs and individual strengths.
  • Set schedules with clear understanding of coverage needs and employee abilities.
  • Trained and develop team members to achieve management position.
08/2007 to 11/2010Assistant General ManagerCompany Name | City, State
  • Motivated, trained and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Completed inventory purchases and oversaw restocking.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Kept facilities clean and organized to present professional view to all visitors.
  • Set schedules with clear understanding of coverage needs and employee abilities.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
06/1998 to 11/2003Assistant ManagerCompany Name | City, State
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised and motivated 6 staff employees.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
Education
06/2003Associate Degree | Business Administration And ManagementSanta Ana College, City, State
06/2003Associate Degree | Liberal Arts And General StudiesSanta Ana College, City, State
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Resume Overview

School Attended

  • Santa Ana College

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • Assistant Manager

Degrees

  • 06/2003 Associate Degree | Business Administration And Management
    06/2003 Associate Degree | Liberal Arts And General Studies

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