General Manager Resume Example
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GENERAL MANAGER
Professional Summary
Customer-oriented General Manager with 16 years of experience focused on increasing Sales Growth, Team Development, and Improving Guest relations . Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, very strong multi-tasking and team coaching and mentoring skills.
Skills
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Work History
06/2016 to CurrentGeneral ManagerEmbark Trucks | Remote , OR
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Held weekly meetings with Assistant managers to identify techniques to overcome sales obstacles.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring 25-20 personnel on Habit principles, industry practices, company procedures and Training and development of all team members
- Received superior customer service satisfaction scores for multiple quarters.
- 2019 Top Preforming restaurant. Consistently exceeded sales goals by 10% +.
- Developed Assistant managers to achieve General Manager position within the company.
- Trained and developed team members and managers for new store opening for corporate and/or franchise for international restaurants.
11/2012 to CurrentAssistant General ManagerDoordash | Berkeley , IL
- Motivated, trained and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Completed inventory purchases and oversaw restocking.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Kept facilities clean and organized to present professional view to all visitors.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Managed 25 team schedule with eye for coverage needs and individual strengths.
- Set schedules with clear understanding of coverage needs and employee abilities.
- Trained and develop team members to achieve management position.
08/2007 to 11/2010Assistant General ManagerDoordash | Berkley , MA
- Motivated, trained and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly and effectively to elevate customer approval.
- Completed inventory purchases and oversaw restocking.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Kept facilities clean and organized to present professional view to all visitors.
- Set schedules with clear understanding of coverage needs and employee abilities.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
06/1998 to 11/2003Assistant ManagerU Pull And Pay | Colorado Springs , CO
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised and motivated 6 staff employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Conducted employee training sessions to educate employees on products and company policies.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
Education
06/2003Associate Degree | Business Administration And ManagementSanta Ana College, City, State
06/2003Associate Degree | Liberal Arts And General StudiesSanta Ana College, City, State
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Resume Overview
School Attended
- Santa Ana College
Job Titles Held:
- General Manager
- Assistant General Manager
- Assistant Manager
Degrees
- 06/2003 Associate Degree | Business Administration And Management
06/2003 Associate Degree | Liberal Arts And General Studies
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