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General Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Experienced Restaurant General Manager who oversaw a high- volume, $[3,000,000] million dollar restaurant. Versed in planning daily operations, speed of service, hiring and training team members, shift and assistant managers, staffing, ordering and inventory management.[General Manager] with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.Exceptionally guest service.

Highlights

Supervisory skills

Customer-oriented

Hiring and training

Adaptable

Operations management

Stable work history


  • Highly responsible and reliable
  • Point of Sale (POS) system operation
  • Works well under pressure
  • Exceptional interpersonal skills
  • Upbeat, outgoing and positive
  • Food safety understanding
  • Florida Food Handlers card
Accomplishments
  • Strong leader Staff development talent
  • Ensured freshness of food and ingredients by checking for quality, keeping
  • Track of old and new items and rotating stock.Estimated amounts and costs of
  • Required supplies, such as food and ingredients.Executed daily production
  • Lists and goals.Helped with preparation, set-up, and service for catering
  • Events.Inspected and cleaned food preparation areas to ensure safe and
  • Sanitary food-handling practices.Spoke with patrons to ensure satisfaction
  • With food and service.Directed the operation and organization of kitchens and
  • All food-related activities, including the presentation and serving of
  • Food.Ensured first-in-first-out system with all ingredients labeled and stored
  • Properly.Oversaw kitchen employee operations to ensure production levels
  • Service standards maintained
Experience
07/2015 to 01/2016 General Manager Fabric | Los Angeles, CA, Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Effectively used items in stock to decrease waste and profit loss.
02/2013 to 06/2015 Owner/General Manager Sonic Drive-In | Glen Allen, VA,
05/2008 to 01/2013 Restaurant General Manager Sonic Drive-In | Grandy, NC,

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Performed restaurant walk-through to gage timeliness and excellent service quality.Managed accounts payable, accounts receivable and payroll.Counseled and disciplined staff when necessary.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Assisted guests with making menu choices in an informative and helpful fashion.

09/2005 to 05/2008 Restaurant General Manager Sonic Drive-In | Henderson, KY,

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Performed restaurant walk-through to gage timeliness and excellent service quality.Carefully prepared weekly payroll to keep up with projected revenue for the week.Managed accounts payable, accounts receivable and payroll.Counseled and disciplined staff when necessary.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

04/1999 to 08/2005 Restaurant General Manager Sonic Drive-In | Hephzibah, GA,

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Carefully prepared weekly payroll to keep up with projected revenue for the week.Regularly updated computer systems with new pricing.Managed accounts payable, accounts receivable and payroll.Counseled and disciplined staff when necessary.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

01/1987 to 05/1999 Restaurant General Manager Church's | City, STATE, Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Carefully prepared weekly payroll to keep up with projected revenue for the week.Counseled and disciplined staff when necessary.Managed accounts payable, accounts receivable and payroll.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Expected in 1987 High School Diploma | General Studies Carol City Senior High, Miami, Fl GPA:

Expected in | Business Administration Hillsborough Community College, Ybor City, Florida GPA:
Skills

Accounts Receivable, Basis, Credit, Customer Service, Food Safety, Payroll, Quality Control, Receptionist, Retail Sales, Sanitation, Satisfaction, Accounts Payable, Lockout/tagout, Safety Procedures, Staff Training, Training, Pricing, Inventory, Kitchen, QC, Operations, Operations Management, Ordering, Staffing

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Carol City Senior High
  • Hillsborough Community College
Job Titles Held:
  • General Manager
  • Owner/General Manager
  • Restaurant General Manager
  • Restaurant General Manager
  • Restaurant General Manager
  • Restaurant General Manager
Degrees
  • High School Diploma

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