Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Increased sales over 20%, while holding staff retention rate steady at 98% during Covid-19 pandemic—the highest retention rate in region.
Achieved revenue/profit targets through solid promotional and budget control strategies.
Best Customer Service awards, including Representative of the Year in 2017.
Vice President of Business Leaders of America 2015 through 2017.
GENERAL MANAGER(March 2018—Present)
SHIFT LEAD(June 2018—November 2018) / SERVER(January 2018—June 2018)
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