High-performing operations-management executive with expertise in building/optimizing organizational processes, measurement systems, and infrastructure to maximize business results. Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals. Extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes: operational improvements, cost reductions through improved process performance, productivity gains & revenue growth. Solid Executive Management, PR, Sales, and Human Resource background.
Initiated sales experience which resulted in 36% revenue increase.
Human Resources: Spearheaded new training/development program which increased retention.
Consistently exceeded monthly and annual budgets including but not limited to sales, portfolio, operations, salaries, and bottom line ROI.
Staff Development: Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 12% increase in productivity.
01/2016 to Current
General ManagerHANDS ON WIRELESS － LOS ANGELES, CA
Brick and Mortar converted to online 3/2017.
Oversee Sales, employees and budget in driving process improvements throughout the operation, as well as improving operating performance of application processing, policy issuance, billing, commissions, PR, sales and customer service.
Orchestrated in improving business processes and ensuring optimum performance.
Provided ongoing operational process analysis, and identified and resolved operational issues and constraints.
Managed project resources, progress, completion time frames, and budget while exceeding key operational performance targets.
Inventory acquisition, reconciliation, control, and delivery.
Website development, internet sales, flyer design, social media / Internal / external marketing.
04/2013 to Current
Manager / Certified Health and Wellness InstructorCURVES FITNESS CENTER － HUNTINGTON BEACH, CA
Accountable for HR/member retention/sales.
Created new revenue streams through product sales and add ons.
Captured 55%+ market share with new product quickly brought to market.
Increased profits by 60% in one year through restructure.
Maintained a 68% close ratio.
Educational Group and individual training, coaching and mentoring, to ensure smooth adoption of program and to assist in attaining individual objectives.
Developed and rolled out new policies and procedures.
Human resources to include recruiting, hiring, training and payroll.
02/2007 to 04/2013
General and Operations ManagerTRINITY CAPITAL PROPERTY DEVELOPMENT, LLC － RICHMOND, VA
Responsible for Sales & overall bottom line management and operations.
Set goals and objectives, P & L, directed manpower planning, HR, employee health/safety, and quality assurance.
Achieved/surpassed all financial, quality and productivity goals and targets.
Stabilized workforce, expanded skills training and promotional opportunities, and introduced team-based management style to strengthen employee commitment.
Increased and improved resources for affordable housing and community development.
Developed and facilitated a variety of training curriculum and courses designed to encourage financial independents, home-ownership and home maintenance to ensure long term success and sustainability of the entire community.
Oversaw construction sites, located and purchased properties, negotiated contracts and other duties related to acquisition and sales of product.
Spearheaded community development opportunities.
Developed and implemented multiple fundraising campaigns in partnership with City Officials, resulting in successful changes to impoverished communities.
Market research and analysis, media relations, developing product launch strategies, networking, PR and partnering with Government entities, i.e.
City Mayor/Manager, Chief of Police, Dept.
of Housing, and nonprofits including Habitat for Humanity, HUD, ensured effective sales and rentals of properties.
Increased portfolio through locating, negotiating with, and signing on equity investors.
04/1997 to 02/2007
General ManagerDRIVETIME AUTO SALES AND FINANCE CORP － Montclair Newport News, CA VA
Led a team of 45 Sales Managers, field engineers, over 200 sales representatives, and finance personnel.
Introduced a series of process changes to accelerate workflow and operational performance.
Successfully managed dealership operations and staff, with a focus on bottom line management.
Established start-up regions by executing the opening and functioning of over 12 locations.
Oversaw and directed management and operations for multiple locations/departments including all Human Resource functions, P&L, inventory, merchandising, overall dealership operations, sales, telemarketing, marketing, internet marketing, underwriting loans, collections, recruiting, hiring, training, developing, staff development, and management.
Consistently exceeded monthly and annual budgets by 20 - 40% including but not limited to sales, portfolio, operations, salaries, and bottom line ROI.
Achieved profitability objectives through effective management of dealership team, operating expenses, inventory, and loan performance in a continually changing environment.
Increased portfolio from 4 million to 11 million within one year.
Reviewed financial reporting (including but not limited to reports reflecting performance in Inventory, Buying, Commission, Bonus, Sales and Portfolio) and business statistics and adjusted business plan and strategy accordingly.
Education and Training
Industrial Organizational Psychology Social ChangeWalden UniversityPhD: Industrial Organizational Psychology 4.0GPA Industrial Organizational Psychology Social Change
Consulting for Org Change - Psychology of Org Behavior - Org Culture and Psychology - Transformational Change in a Global Environment - Psychology of Social Change - Psychology of Motivation at Work - Leadership & development - Management Theory Practice & Application - Organizational Behavior - Critical Thinking, Strategies in Decision Making - Communicating in the Virtual Workplace - Financial Analysis for Mngrs - Public Relations - Buyer Behavior - Sales Management - Integrated Marketing Communications - International Marketing - E-Business - Business Communications and Critical Thinking - Principles of Microeconomics - Ethics & Social Responsibility - Strategic Management - Principles of Accounting
BACHELOR OF SCIENCE: ManagementUOPHXManagement
Activities and Honors
Chamber of Commerce
Delta Alpha Kappa
Business plan, business processes, Contract Negotiations, E-Business, Financial Analysis, financial reporting, fundraising, Leadership Development, Market research and analysis, Marketing Communications, mentoring, merchandising, developing product, Psychology 4, Psychology, Sales, Sales Management, staff development, telemarketing, underwriting, Website development
Certified Business Mentor/Trainer Volunteer SCORE
MICRO MENTORING Volunteer Business Mentor / Trainer