General Manager Resume Example Milkcraft New Haven LLC

GENERAL MANAGER

Summary

Food service professional with strong experience in fine dining, fast casual dining, and fast food dining. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Customer service and food handling expertise. Trusted key holder, with 5+ years managerial experience.

Highlights

Highly responsible and reliable
Point of Sale (POS) system operation
Works well under pressure
Upbeat, outgoing and positive

Quick learner
Excellent money handling skills
Excellent customer service skills
Servsafe certified

Accomplishments

Increased team productivity with morale-boosting incentives.
Leadership - Served as key contributing member to Leadership team.
Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Experience

Milkcraft New Haven LLC | New Haven, CTGeneral Manager03/2019 - Current

Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Optimized profits by controlling food, beverage and labor costs daily.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Rizzuto's Oyster Bar & Restaurant Westport Ct | Westport, CTServer12/2018 - 06/2019

Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.

Sweet Pea's Baking Company | Old Greenwich, CTHead Barista/Coffee Trainer09/2016 - Current

Adhered to recipe and presentation standards for specialty coffee drinks.
Managed morning rush of over 250+ customers daily with efficient, levelheaded customer service.
Weighed, ground and packed coffee per customer orders. Updated menu with daily offerings and specials, using personalized artistic touches.
Correctly followed all health, safety and sanitation guidelines. Greeted guests with a pleasant smile and superior customer service.
Greeted and connected with every customer, recommending drinks and pastries.
Maintained the highest standards of conduct and service.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Maintained calm demeanor during high-volume periods and special events.
Designed and printed menus, recipes and promotions and offers. Arranged merchandise in innovative and eye-catching displays.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Supported store manager with recruiting, interviewing and hiring baristas.
Developed creative and appealing latte art techniques and instructed coworkers in method.

Dunkin Donuts | New Canaan, CTRestaurant Manager 03/2016 - 09/2016

Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Carefully prepared weekly payroll to keep up with projected revenue for the week.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Education

New Canaan High School | | New Canaan, CT, United StatesHigh School Diploma2014

Resume Overview

Companies Worked For:

Milkcraft New Haven LLC
Rizzuto's Oyster Bar & Restaurant Westport Ct
Sweet Pea's Baking Company
Dunkin Donuts

School Attended

New Canaan High School

Job Titles Held:

General Manager
Server
Head Barista/Coffee Trainer
Restaurant Manager

Degrees

High School Diploma

General Manager Resume Example

Resume Score: 80%

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