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General manager Resume Example

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GENERAL MANAGER
Summary
Advance my career growth in hospitality by excelling in executive level positions for a leading hospitality provider that is seeking a motivated, detailed and result driven leader.
Skills
Extensive background in customer service; proven skills of delivering excellence. Strong leadership skills; achieve goals through mentoring, uncompromising standards, attention to detail and associate appreciation. Excellent communication skills; maintain positive and productive relationships.
  • attention to detail, Excellent communication, customer service, DC, financial, general manager, Government, Leadership, leadership skills, Market, mentoring, ESS, recruiting, renovations, Risk Assessment, Sage, sales
Experience
01/2013 to Current
General manager
  • coralville Marriott hotel & conference center and Brown deer golf course, Improved financial results annually reaching record sales and occupancy - 62% to 69%, $13.8M to $15.1M.
  • 15.1M/ 69% in 2016.
  • Additional $1M golf course F&B sales.
  • Maintained GSS Intent to Recommend metric to 65.2% and improved ESS to 80% (+14 pts yoy) to include Staff Service at 87% (20+ pts yoy).
  • Awarded GM of the Year (2015), Hotel of the Year (2016) & Community Service Partner (2016) by the Iowa Lodging Association for outstanding results and contributions.
  • GSS improved to 68.8% in 2015, +9.3 point improvement.
  • Ranked in top 35 all MHRS.
  • 2016 & 2017 revpar index above 105%, Full Service Market STAR 116%.
  • Championed owner and community relationships, improving partnerships and communication while gaining commitment from ownership to reinvest.
  • Improved AES 10+ points over 2013 results.
  • Leadership Index 80% in 2017, +8 points since 2015.
  • GM provides great leadership 90%, +10 pts over Western Region average.
  • Summary Risk Assessment (SRA) consistently above 96%.
  • Drove participation in Voyager program, J1 and F1 visas.
  • Created several local recruiting strategies that benefited the hotel and community.
01/2011 to 01/2013
Director of hotel operations MARRIOTT & Conference Center
  • Achieved #1 Eastern Region overall GSS, top 15 nationally.
  • AAA 4 diamond standards.
  • Improved F&B overall profitability to 42% 2011, ranked #4 nationally.
  • Successfully managed several high profile events to include Bilderberg, NFL owners and commissioner, Government defense agencies, Presidential candidates and musicians.
  • Improved hotel productivity to $74.59 sales per man hour, hotels best performance.
  • Successfully drove covers for holiday brunch events, Mother's Day reached 925 covers.
  • Achieved "Great for Brunch" top 5 Washington DC area; #1 Northern VA, Opentables.
  • Implemented security technology enhancements reducing hours by 5000 annually.
01/2008 to 01/2011
DIRECTOR OF OPERATIONS, WASHINGTON MARRIOTT AT METRO CENTER
  • Achieved 2010 Guest Satisfaction 83.8% (+1.5% year over year), Event Satisfaction 66.6% (+8.5% year over year), food cost 23.5% (24.4% lytd), beverage cost 21.9% (24.6% lytd) and restaurant profitability 39.1% (32.5% lytd).
  • Fire & Sage Restaurant, newly concepted, achieved "Great for Lunch" top 10 in Washington DC, voted by Opentable diners (2009 & 2010).
  • Initiated and lead environmentally focused hotel green team resulting in achieving the DC Mayor's "Environmental Excellence Award" in 2010.
  • Improved guest satisfaction scores during extensive lobby, public space, banquet space addition and restaurant renovations with innovative measures.
  • Successfully managed all operations during the largest attended Presidential Inauguration in history.
  • Managed the operational details for successful visits by President Barack Obama, former First Lady Rosalynn Carter and several political officials.
  • Improved associate engagement from 72% to 81%.
  • assistant general manager, greenbelt marriott.
01/2006 to 01/2008
01/2004 to 01/2006
resident manager fairview park Marriott
01/2000 to 01/2004
Rooms, greenbelt Marriott
  • F&B, jw marriott marco island beach resort & golf club.
01/1994 to 01/2000
  • Education university of florida, bsba.
Education and Training
Activities and Honors
Hotel of the Year and Community Service Award, Iowa Lodging Association, 2016 General Manager of the Year, Iowa Lodging Association, 2015 Western Region GM Nominee for Guest Experience & Financial Excellence, Marriott, 2015 Leading Innovation, Aspen Institute, Wye River Conference Center, 2015 Rotarian, Chairman fundraising & President - elect, 2014 - current Iowa City/ Coralville Chamber of Commerce, Member, 2013 - current Iowa Lodging Association, Vice President and Board Member, 2013 - current Iowa City/ Coralville CVB, Member, 2013 - current Hotel of the Year, Greenbelt Marriott, 2007
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Resume Overview

Companies Worked For:

  • MARRIOTT & Conference Center
  • fairview park Marriott
  • Rooms, greenbelt Marriott

Job Titles Held:

  • General manager
  • Director of hotel operations
  • DIRECTOR OF OPERATIONS, WASHINGTON MARRIOTT AT METRO CENTER
  • resident manager

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