LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • General Manager
Please provide a type of job or location to search!
SEARCH

General Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
GENERAL MANAGER
Executive Profile

Visionary Operations Executive with solid experience in the hotel and resort industry, managing all levels of full service luxury tier hotels including budgeting, administration, long range planning and renovations.

Highly skilled in opening new hotels in several parts of the world and working with diverse multi national labor pool and being able to adapt to both comfortable and challenging environments. An Executive who is hands on, hard working, innovative, passionate and inspiring and above all a proven mentor who delivers results regardless of the most severe challenges.

Skill Highlights
  • Project management
  • Leadership/communication skills
  • Business operations organisation
  • Bilingual
  • Community Outreach
  • Budgeting expertise
  • Employee relations
  • Market research and analysis
  • Self-motivated
  • Customer-oriented
  • Multimillion dollar P&L Management
  • Labor cost reduction and balanced scorecard approach
Core Accomplishments

Project Management: 

  • Took over the role of acting General manager (Interim) and continuing duties of Director of Operations of The Guam Marriott Resort and Spa while the management agreement was being finalized with ownership. Performed this role in a very difficult setting as the product in the hotel was probably the worst in the system and as a result having the worst GSS scores. In the two years since I took over, the hotel had the best sales and profit margins in 2012 with the first time hotel had a positive profit margin and was a 100% turnaround from the previous year and the previous GM. We improved the public area facilities as much as we could with the meagre funds available and actually have taken the Hotel Overall service scores to the 70's. Even though we failed the Brand standard audit due to product we achieved a 96% Overall service score in the unannounced audit. Even though hotel is being de-flagged at the end of March 2014 due to ownership not fulfilling renovations by deadline, the hotel commands high occupancies due to achieving the reputation for the best service in overall hotel and having the best food on the island.

Human Resources: 

  • Hotel has maintained morale and kept associate satisfaction in the 80's on par with the rest of the Asia pacific region and above most US properties of which we are a part. Our hotel probably has the lowest employee per Guest room ratio in the Asia Pacific region of Marriott.

Project Management: 

  • Initiated complete renovation and re-design of The Cebu City Marriott Hotel in the Philippines and completed the entire project in seven months with no cash flow injection during the project for hotel operations in spite of working with a hotel inventory of 28% of total capacity. The hotel never went into a negative profit situation during the entire project and finished the year still in number one position in the market. Labor morale was kept high in spite of reduced working hours and reduced income. At the time of leaving Revpar index was roughly 1.8.

  • Operations Management:
  • At the Bethesda Marriott as the F&B director, I was able to significantly increase revenues and have one of the highest F&B profit margins in the Washington DC area. During my tenure, we had the highest F&B sales in the hotel and one of the highest F&B margins for the hotel.

  • Human Resources
  • At the Bethesda Marriott, we were the only hotel in the Washington DC area hotels that did not have to implement mandatory reduction or layoff immediately after 911. We did this by keeping our manpower low, taking severe reduction in working hours across the board and thus retaining all our associates and be well prepared when business bounced back. Morale was the highest when all others were low.

  • Project management
  • As F&B director at the LaGuardia Marriott in New York city, I had to re-design the F&B outlets, add more meeting space and make lobby more practical. All this was achieved with scant resources and a lot of ingenuity and out of the box thinking.

  • Operations management
  • Opened what was probably the toughest opening of the 500th hotel of Marriott, in Warsaw, Poland at the fall of Communism as the first joint venture project in eastern Europe. We had to create everything and get merchants to grow, develop and create products that was needed for a normal hotel operations that we take for granted everywhere but did not exist in any form in Poland. We had to select, recruit and train a labor force by changing the mindset of hopelessness under a totalitarian regime and move them to a free market economy with tremendous opportunities for growth and earning potential. Hotel had fourteen F&B outlets when we opened and did at least 5,000 covers a day in all the outlets.
Education
Associate of Arts: Bachelors in History Major1977Madras Christian CollegeMadras (Chennai), Tamilnadu, India
High School Diploma: GCE O Level, University of CambridgeLoyola SchoolTrivandrum, Kerala, India
Professional Experience
General Manager04/2014 to CurrentPacific Star Resort and SpaGuam, GU/USA

Completed transition from The Guam Marriott Resort and Spa to the new brand which we created as The Pacific Star Resort and Spa. Was instrumental for the complete re-branding and the creation of the new brand.

Director of Operations & Acting General manager 09/2010 to 03/2014Guam Marriott Resort & SpaTumon, Guam

Was assigned the role of Director of Operations as no suitable General Manager job was open after assignment in Cebu and assigned to help the GM of Guam with renovations project of the hotel. In January 2012, after the GM was transfered and while management agreement was being re-done, was assigned the role of being in charge of total hotel and continuing the role of Director of Operations.

General Manager06/2007 to 07/2010Cebu City Marriott HotelCebu, Philippines

In charge of the hotel and assigned with the project of securing the renovations and completing them.

Director of Operations01/2006 to 06/2007Renaissance Makati City HotelManila, Philippines

In charge of all Food and Beverage and Rooms discipline operations and serves as the number two Executive in the hotel.

Resident Manager03/2005 to 01/2006Renaissance Makati City HotelManila, Philippines

In charge of all Rooms Operations of the hotel and served as the number two executive in the hotel.

Director of Operations10/2001 to 03/2005Bethesda Marriott HotelBethesda, Maryland

After economic downturn after 911, took on assignment as one of the first Director of Operations position among A size hotels within the United States.Served as the Director of Operations with total hotel responsibility from 2001 until January 2004 while the General Manager managed two hotels in addition to area hotel responsibility.

Director of Food and Beverage10/1998 to 09/2001Bethesda Marriott HotelBethesda, Maryland
Director of Food & Beverage 06/1995 to 09/1998LaGuardia Marriott HotelNew York City , New York

Annual F&B sales of $8 million, A category Hotel, re-concepted all the F&B outlets in the hotel and changed the whole public area space of the hotel and achieved this with a budget of $450k, utilizing own ideas, designs, independent contractors and on property staff. Implemented Ethnic catering by utilizing the resources in the hotel. Took the hotel GSS from a Red Zone hotel to yellow to very close to clear. Created a new design of portable Banquet Bars, buffets and podiums which is being used in Marriott Hotels throughout the United States.

Director of Food & Beverage 05/1992 to 05/1995JW Marriott HotelDubai, United Arab Emirates

Opened the first JW class hotel in the MIddle East and opened the first Champions Sports Bar outside the United States, modified the theme to fit European and Asian sports while highlighting US sports.


Implemented large outside catering position and achieved targeted results from first year of operation. Recommended additional F&B outlets which were later added on.

Director of Catering, Complex Manager02/1989 to 03/1992Warsaw Marriott HotelWarsaw, Poland

Opening team of the 500th hotel of Marriott and in charge of one half of all fourteen F&B outlets in one of the largest F&B operations in the International arena of Marriott. Then served as the Director of Catering and established one of the largest outside catering operations of all Marriott Hotels in the International arena.

Restaurant Manager - Department Head 09/1985 to 02/1989Tampa Airport MarriottTampa, Florida
Restaurant Manager - Department Head 08/1981 to 03/1985Amman Marriott HotelAmman, Jordan

Assistant Restaurant Manager on the opening team of the hotel and then promoted to department head as Restaurant Manager

Asst. Restaurant manager, Shops Supervisor, management trainee12/1978 to 02/1981Kuwait Marriott Marina HotelKuwait City, Kuwait

My very first job in the second International hotel of Marriott.

Skills

Fluent in English

Fluent in Malayalam (South Indian)

Fair in Arabic (conversational)

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Pacific Star Resort and Spa
  • Guam Marriott Resort & Spa
  • Cebu City Marriott Hotel
  • Renaissance Makati City Hotel
  • Bethesda Marriott Hotel
  • LaGuardia Marriott Hotel
  • JW Marriott Hotel
  • Warsaw Marriott Hotel
  • Tampa Airport Marriott
  • Amman Marriott Hotel
  • Kuwait Marriott Marina Hotel

School Attended

  • Madras Christian College
  • Loyola School

Job Titles Held:

  • General Manager
  • Director of Operations & Acting General manager
  • Director of Operations
  • Resident Manager
  • Director of Food and Beverage
  • Director of Food & Beverage
  • Director of Catering, Complex Manager
  • Restaurant Manager - Department Head
  • Asst. Restaurant manager, Shops Supervisor, management trainee

Degrees

  • Associate of Arts : Bachelors in History Major 1977
    High School Diploma : GCE O Level, University of Cambridge

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
General-Manager-resume-sample

General Manager

Five Guys

Forest Hills, New York

General-Manager-resume-sample

General Manager

Tracker Boating Center/Bass Pro Shops

Olathe, Kansas

General-Manager-resume-sample

General Manager

Calvin Klein

Walpole, Massachusetts

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.