general manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Top-rated General Manager with extensive experience in the automotive retail industry. Comfortable managing multiple managers and teams in high-intensity sales environments. Adept at building dealership reputation and profits and increasing customer satisfaction with exceptional managerial and business acumen. Highly proficient and experienced in handling customers via online advertising and in advertising to draw traffic based on competitive pricing. Built a loyal base of repeat customers. Customer-oriented General Manager with 5 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

  • Performance Improvements
  • Sales Team Development
  • Supervision and Training
  • Employee Motivation
  • Focus and Follow-Through
  • Performance Assessment
  • Goal Setting
  • Team Leadership
  • Resource Allocation
  • Recruitment and Hiring
  • Originality and Creativity
  • Sales Tracking
  • Business Leadership
  • Budget Control
  • Decision Making
  • Mathematical Calculation and Reasoning
  • Sales Promotion
  • Management Team Building
  • Problem Anticipation and Resolution
02/2022 to Current
General Manager Taher, Inc. Eagan, MN,
  • Formed and sustained strategic relationships with clients.
  • Created schedules and monitored payroll to remain within budget.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Guided management and supervisory staff to promote smooth operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Designed sales and service strategies to improve revenue and retention.
  • Delegated work to staff, setting priorities and goals.
  • Administered employee discipline through verbal and written warnings.
  • Supervised employees through planning, assignments and direction.
10/2020 to Current
  • At Mitsubishi, increased sales department Gross Profit per deal 156% average from $1K per copy to over $3K - $2900 per copy front and back
  • Currently managing increase of $600 to $700K gross in front end sales
  • Increased sales team effectiveness with creative management tools
  • Reduced sales staff turnover and increased sales average of 40 cars per month year over year by creating an incentive-based pay plan
  • At Hyundai, increased market share by 25.9 percent in a down market and hit 120% in retro with Hyundai every month
  • Team sold 253 more units in ten months and increased gross profits $950k year over year
  • Manage all dealership activities including forecasting, inventory, pricing, advertising, desking deals, setting incentives for sales, and meeting Mitsubishi incentives
  • Manage Fleet/Internet Department, Finance Department, and Detail Department, in addition to sales staff, floor managers, and reception staff
  • Influence gross profit from both front end and back end sales
  • In first year, increased sales department Gross Profit per deal 156% average from $1K per copy to over $3K - $2900 per copy front and back
  • Results: over $2K difference per copy maintained month over month
  • Currently managing increase of $600 to $700K gross in front end sales
  • Total gross increase with back end will hit $1M this year
  • Brought in 35 to 40 additional unit averages per month
  • Average true range (ATR) of 85 new and used cars at $3400 per copy
  • Manage Business Practices
  • Set standard of business processes and philosophy for the entire dealership including establishing standards for all social media advertising
  • Forecast monthly profits and sales projections to hit objectives
  • Manage inventory levels to match forecast
  • Appraise, buy, and price all cars
  • Approve repair orders before listing cars for sale
  • Manage contracts in transit (CIT) to ensure all parties are paid appropriately
  • Control profits through desking deals
  • Negotiate sales with customers
  • Direct Human Resources and Teams
  • Increased sales an average of 35 to 40 cars additional per month and reduced sales staff turnover by installing an incentive-based pay plan
  • Responsible for all bonus sheets
  • Organized teams by proactively establishing tasks, including daily calls to sales personnel
  • Hold regular motivational, forecast, and administrative organizational meetings
  • Hold 3 weekly trainings
  • Create company sales scripts, rebuttals, bonus structures, and incentives to motivate and unify teams.
03/2019 to 09/2019
  • Managed team of 6 managers and 15 sales professionals
  • Directed appraising, pricing for new and used cars, reconditioning, and wholesale
  • Hired, trained, and motivated sales teams and staff
  • Brought positive mindset and energy to staff
  • Managed desking and closing by effective monthly game planning
  • Established average sales needed per day to hit monthly objective
  • Directed achievement of 110 average new car sales and average 60 used car sales per month
  • Consistently maintained above average Sales Survey Index (SSI) scores
  • Highly respected by all staff members from management to sales staff by balancing strict and lenient management techniques.
11/2016 to 02/2019
DESK / SALES MANAGER Route 22 Nissan City, STATE,
  • Managed sales desk including meeting store quota of profits and units
  • Managed profitable dealer operations daily within company and manufacturers compliance rules and regulations
  • Averaged 235+ units: 85 used and 150 new, and consistently met new car quota as required from manufacturer
  • Managed desking and closing all deals, including structuring front, back, and load deals
  • Established finance to maximize deal and signed off on all deal folders
  • Managed all monthly website specials and advertising on dealership website
  • Hired sales personnel and staff
  • Conducted weekly training and daily motivation of sales staff.
07/2015 to 10/2016
DESK/SALES MANAGER Honda Of New Rochelle City, STATE,
  • Managed team of 17 sales associates and 5 finance managers
  • Desked and closed the majority of deals in a management team of three, attaining an average of 350+ new cars sold per month
  • Proactively created a training plan and consistently conducted weekly training sessions for the sales associates that boosted new car sales to average of over $600,000 per month.
12/2009 to 06/2015
DESK/SALES MANAGER Nissan World Of Springfield City, STATE,
  • Managed sales team of 15+ personnel and finance team of 4
  • Achieved selling of average of 200+ units per month in new and used cars
  • Managed desking, guiding, and closing deals from beginning to close
  • (lease/finance)
  • Enhanced dealership gross margins through competitive appraisals of customer vehicles to be traded
  • Strengthened the sales force by recruiting and hiring competitive and competent sales staff
  • Determined size of sales incentives and how attained.
Education and Training
Expected in 06/2004 to to
BBA: Business Administration And Management
Native/ Bilingual
Full Professional
  • Consistently maintained high customer satisfaction ratings.
  • Leadership - Served as key contributing member to Leadership team.
  • Negotiated with vendors, saving company $50,000 annually.
  • Exceeded sales goals by average of 150% in 1 YEAR.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

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