general manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

  • Sales Team Development
  • Policy/Program Development
  • Supervision and Training
  • Cross-Functional Team Management
  • Quality Assurance
  • Process Improvements
  • Policy Development and Enforcement
  • Program Optimization
  • Budget Control
  • Recruitment and Hiring
  • Originality and Creativity
  • Performance Evaluation and Monitoring
  • Assignment Delegation
  • Sales Tracking
  • Cost Reduction
  • Records Organization and Management
  • Decision Making
  • Performance Assessment
  • Hiring and Onboarding
  • Employee Motivation
  • Staff Scheduling
  • Customer Service Management
  • Department Oversight
  • Team Leadership
  • Focus and Follow-Through
04/2021 to Current
General Manager Rubio's Restaurants, Inc. Oro Valley, AZ,
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Guided management and supervisory staff to promote smooth operations.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Led employee evaluations with constructive feedback to boost performance.
  • Supervised employees through planning, assignments and direction.
  • Trained employees on duties, policies and procedures.
08/2017 to 10/2021
Assistant Manager Raising Canes Chicken Lafayette, LA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
02/2000 to 06/2015
Shift Leader Rubio's Restaurants, Inc. Oxnard, CA,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Checked orders for quality and completeness.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Assessed reports and adjusted workflows to realign with targets.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Guided staff on implementing promotions and marketing programs.
  • Directed employees through daily routines.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Documented receipts, employee hours and inventory movement.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Improved daily operational plans, developed production schedules and optimized task flow.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Assumed personal responsibility for implementation of new methods to improve quality of products and services proactively.
  • Held performance reviews to identify and correct areas needing improvement.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Evaluated and performed equipment maintenance to support operational goals.
Education and Training
Expected in 08/2002 to to
High School Diploma:
Ombudsman - Charter Northwest High School - Phoenix, AZ
  • Consistently maintained high customer satisfaction ratings.
  • Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
  • Promoted from [Job Title] to [Job Title], in less than 12-months.

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Resume Overview

School Attended

  • Ombudsman - Charter Northwest High School

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Shift Leader


  • High School Diploma

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