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general manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Skills
  • Performance improvement
  • Recruitment
  • Client Account Management
  • Training and Development
  • Conflict Resolution
  • Operations management
  • Efficient multi-tasker
  • Exceptional interpersonal communication
  • Employee scheduling
  • Deadline-oriented
  • Budget administration
  • Effective leader
  • Coaching and mentoring
  • Verbal and written communication
  • Budgeting
  • Relationship building
  • Staff training/development
  • Consistently meet goals
Work History
General Manager, 05/2015 - Current
Landor Cincinnati, OH,
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Increased revenue GOP by 114% year over year by implementing new ideas that resulted in full occupancy an average of 5 days per week.
  • Scheduled work hours for 30+ employees to achieve adequate manpower coverage.
  • Boosted hotel quality and service scores from an average of 50% to 85% by motivating and supporting 30+ employees.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Remained available 10+ hours daily to respond to guest needs, complaints, inquiries and any associate questions or concerns.
  • Enhanced response and resolution systems to meet changing demands.
  • Motivated and rewarded associates to improve engagement.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
Assistant General Manager, 01/2013 - 05/2015
Hellofresh Irving, TX,
  • Implemented General Manager's strategies for completing all areas of work and carried out above property management directives.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Engaged team members and improved performance by delivering daily updates and conducting daily stand up meetings to obtain feedback and convey new policies.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Boosted yearly profit of gift shop operations by over 8K through process optimization and improved training.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Completed inventory purchases and oversaw restocking.
  • Oversaw computer database and physical filing systems.
  • Motivated, trained and disciplined associates to maximize performance.
Front Office Manager, 03/2010 - 01/2013
Rosewood Hotels & Resorts West Hollywood, CA,
  • Implemented management directives to define and document administrative staff processes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Assisted General Manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Supervised and guided new employees on property management system and housekeeping room management systems, responded quickly to questions, which improved understanding of job responsibilities and effective communications between departments.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to General Manager.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
Education
BBA: Business Management, Expected in 05/2016
-
Angelo State University - San Angelo, TX,
GPA:
Status -
  • Majored in Business Manager
  • With a focus on Business Communications

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Resume Overview

School Attended

  • Angelo State University

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • Front Office Manager

Degrees

  • BBA

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