Enthusiastic and hard-working Restaurant Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Focused on ensuring the guests' needs while enforcing standards for individual performance.
Resourceful problem solver
02/2014 to 10/2016
General ManagerIHOP － Warwick, RI
Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.
Managed inventory and stocks and supplies
Managed customer complaints and queries
Exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low.
Coordinating and managing the entire operation of restaurant
Set budgets and execute plans for department sales, product purchase and staff developement
02/2007 to 02/2014
MechanicPares Service Center － West Warwick, RI
Communicate with customers regarding vehicle issues and potential repairs
Conducted automotive inspections diagnostics, and repairs to vehicles
Provided assistance to other automotive technical staff as needed
02/2005 to 02/2007
Banquet ServerWest Valley Inn － West Warwick, RI
Set up banquets, weddings and fund raising events
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
Manage and delegate tasks to banquet staff
Performed off site catering duties
02/2002 to 02/2004
General MangerThe Grille / Pinelli's Cuccina － North Smithfield, RI
Managing two restaurants that were both diverse in both menu and atmosphere
Coordinate administration, budget, payroll, staff and vendors
Recruiting, training and motivating staff
Provide customer support by resolving their complaints about service or food quality
Advertising for the restaurant
01/1996 to 01/2002
ManagerMarchetti's Restaurant － Cranston, RI
Supervised wait staff and bartending staff.
Coordinated scheduling of staff members.
Interviewed and hired new staff.
Coordinated and supervised reservation and staffing for functions.