Management professional with 20+ years experience in the automobile industry. Including general management of multiple locations, numerous employees, overall shop production, complete customer relationships and satisfaction. Proven ability to increase and maintain sales, improve productivity, reduce return service rate. Able to multi task at high volume.
Looking for a stable environment with the ability to compensate with productivity.
Considerable experience managing sales and interacting with customers
Solid grasp of Automotive sales and operations
Remarkable ability to motivate and manage a sales and service staff
Ability to courteously handle customer service issues and maintain relationships
Strong organizational and communications skills
Ability to multi task efficiently
Managed and Monitored everyday activities of 7 locations. Overlooked management, staff, sales and productions. Managed strict budgets, maintained schedules and increased sales and production. Achieved weekly and monthly goals. Hired and terminated employees according to needs all while ensured franchise reputation.
Started as Service writer March 1995. Promoted to Asst Manager May 1995. Promoted to Store Manager July 1995. Promoted to General Manager Sept 1996
Responsible for leading the activities within the shop to achieve positive sales results. Addressed daily automotive service concerns. Worked closely with the automotive technicians. Ensured customer satisfaction and retention through the direction of shop staff in the performance of quality vehicle repair and maintenance services. Managed inventory, in-store sales and promotions. Proactively maintained constant communication with customers to ensure excellent customer service and high online reviews. Addressed daily automotive service concerns. Worked closely with the automotive technicians.
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