general manager resume example with 17 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Customer-oriented General Manager with 15+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

  • MS Office (Word, Excel, PowerPoint, Outlook) Windows OS, Multiple CRM Programs
  • Workforce Training
  • Project Planning & Scheduling
  • Quality Control
  • Delegating
  • Customer Service
  • Negotiating
  • Cost Controls
  • Strong Leadership Skills
  • Adaptability
  • Communication
  • Conflict Management
Parma Senior High School Parma, OH, Expected in High School Diploma : - GPA :
Work History
Newcrestimage - General Manager
, , North Olmsted, OH 04/2017 - Current
  • Organize and track contracts and paperwork within large jobs through expert attention to detail and prioritization to ensure daily operational success
  • Oversee payroll calculations by using strong multitasking and following protocol to increase efficiency by 15%
  • Saved $5,000 in operating costs in first 60 days by repairing and servicing equipment and vehicles
  • Assemble bid lists, document packages and associated bid instructions for subcontractor bidding of projects
  • Reduced expenditures 12% by effectively negotiating vendor and service contracts to drive savings
  • Strengthened new quality standards for better performance and reliability of employees to enhance productivity and project lead time by 10%
  • Directed training and retraining of 20+ employees to boost performance and enhance business results through creating successful orientation and training programs
  • Formed strong relationships with customers and vendors on behalf of organization by acting as company liaison between clients and account managers for projects
  • Assist with company projections and evaluate weekly sales performance to ensure that company is on track for $1.5-$2M in revenue
  • Provide analysis and resolution to work problems from both employees and clients, keeping lines of communication open and integrating efforts of others to achieve resolutions
  • Planning and controlling of all material and equipment so that it is requested in advance, obtained at reasonable cost, and is available when needed
  • Prepared operational budget and directed proper utilization of company resources to meet objectives
  • Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation
  • Established team priorities, maintained schedules and monitored performance
Jbs Usa - Field Manager
, , North Olmsted, OH 01/2013 - 04/2017
  • Facilitated safety day orientation, paperwork, pre-employment physical and OSHA respiratory clearance for new technicians
  • Maintained safety and training programs and organized weekly safety meetings effectively decreasing on-site accidents by 15%
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues
  • Developed Excel spreadsheets to streamline inventory, estimates and SOPs
  • Headed pre-construction meetings and walk-throughs in assessment of project information, including project plans, specifications, development schedules and contract criteria
  • Instructed product and equipment troubleshooting procedure to staff with comprehensive attention to detail
  • Managed teams and cultivated further training among leaders
  • Performed quality control inspections on phases of field operations
  • Predicted and resolved operational bottlenecks, supply and tool shortages
Thompson Industrial - Technician
, , North Olmsted, OH 08/2010 - 01/2013
  • Refinishing of bathtubs, tile, counter tops, concrete floors and cabinets with HVLP sprayer using meticulous application standards producing $5,000-$7,000/week in revenue
  • Preparation of fixtures including masking off of areas and applying appropriate bonding agent and primer following SOP guidelines
  • Completed diligent chip and fiberglass repairs followed by appropriate color matching techniques
  • Maintained quality assurance and customer satisfaction objectives
  • Executed diagnostics, troubleshooting and evaluations on equipment
Acxiom Information Security Services - Online Investigator
, , Independence, OH 11/2005 - 08/2010
  • Responsible for processing 150+ State, County and Federal investigations and reports related to background screening applications daily
  • Analyzing and retrieval of information from responses, court records, and other documents for clients
  • Accountable for working within guidelines to provide minimal turnaround and high-quality results on background requests

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Resume Overview

School Attended

  • Parma Senior High School

Job Titles Held:

  • General Manager
  • Field Manager
  • Technician
  • Online Investigator


  • High School Diploma

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