general manager resume example with 14 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Serviced-focused General Manager and District Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Decision Making
  • Business Leadership
  • Cost Reduction
  • Performance Assessment
  • Team Leadership
  • Employee Motivation
  • Originality and Creativity
  • Staff Scheduling
  • Customer Service Management
  • Budget Control
  • Sales Tracking
  • Records Organization and Management
  • Policy Development and Enforcement
  • Administrative Management
  • Recruitment and Hiring
  • Verbal and Written Communication
  • Focus and Follow-Through
  • Mathematical Calculation and Reasoning
  • Calendar Management
  • POS Terminal Operations
  • Multitasking and Prioritization
  • Money Handling
  • Waste Management and Reduction
  • Payroll Administration and Timekeeping
Work History
General Manager, 04/2019 to Current
Viacomcbs Inc.Avon, MA,
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Evaluated report data to proactively adjust and enhance operations.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Improved productivity while reducing staffing and operational costs by 2%.
Assistant General Manager, 08/2018 to 03/2019
Lowe's Companies, Inc.Goodyear, AZ,
  • Planned and prepared work schedules for 27 employees to assign employees to specific duties.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Evaluated current operational strategies and recommend improvements.
General Manager, 03/2017 to 08/2018
Viacomcbs Inc.Concord, MA,
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
District Manager, 02/2008 to 03/2017
G4sHilo, HI,
  • Built positive and productive relationships with store and field leadership.
  • Supervised 4 locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Held weekly meetings with general managers to identify techniques to overcome sales obstacles.
  • Modeled best practices for sales and customer service.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Developed processes to save on costs and prevent losses.
  • Traveled to 4 locations per week to manage each store and perform reviews of individual managers and employees.
High School Diploma: , Expected in 06/2010 to Howland High School - Warren, OH

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Resume Overview

School Attended

  • Howland High School

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • General Manager
  • District Manager


  • High School Diploma

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