general manager 178 rooms resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Executive Profile
Dedicated Hotel Sales and Operations Manager offering more than 10 years in the hospitality industry, as well as in-depth knowledge of revenue management and P&L management.
Skill Highlights
  • Opening ExperienceMarketing Plan Development
  • Recruiting and Retention
  • Relationship Builder
  • Bottom Line Management
  • Revenue Management
  • Sales Leader
  • Budget Creation
Core Accomplishments
  • 2005 Crossroads Sales Excellence Award Winner
  • 2007 Opening Hotel of the Year - Crossroads Hospitality/IHR
  • 2007 Crossroads Sales Excellence Award Winner
  • 2008 Sales Team of the Year - Crossroads Hospitality/IHR (out of 128 hotels in 38 different states)
  • Hampton Inn & Suites Wall of Fame Award Winner - Top 15% of brand in Guest Service Scores
  • Outstanding Quality Assurance
  • Top Associate Opinion Score for Region 7 Crossroads Hospitality 2011 and 2012
Professional Experience
General Manager - 178 rooms, 09/2014 to
Schulte Hospitality GroupTallahassee, FL,
  • Labor/P&L Management - decreased labor costs by 15%
  • Increased Guest scores by an average of 7 points in less than 3 months
  • Lead and trained sales team in Hotelligence, STR explanations, Market Categories and action plans
  • Exceeded budget in January and February
General Manager/Director of Sales - 113 rooms, 03/2013 to 09/2014
HomelightLos Angeles, CA,
  • High-impact sales and marketing initiatives resulting in increases of 18% in occupancy, 65% in House Profit
  • Responsible for forecasting, P&L management, revenue management; human resources, all accounting, and safety
  • Implemented new policies and procedures to increase guest service scores 8 points compared to 2013
  • Hampton Inn & Suites Wall of Fame Award Winner
  • Accountable for increasing room nights in all designated markets by negotiating contract specifics to maximize profitability and increasing RPI from 49.93 to over 90 in fewer than 120 days.
Area General Manager - 205 rooms, 2011 to 02/2013
Hilton Garden Inn/Hampton InnCity, STATE,
  • Assisted in the transition to new ownership/management
  • Responsible for all operational aspects of the hotels
  • Directed the daily activities of the 65 member Hampton Inn and Hilton Garden Inn team. Maintained the Accounts Payable and Accounts Receivable ensuring timely payments from/to vendors.
  • Fostered strong working relationships with all hotel departments. resulting in an increase in guest satisfaction scores by 8% in 2012, ending in the green zone, and achieving an Outstanding Quality Assurance
  • P & L management, as well as, Budget building for all operations of the hotel including departmental expenses, labor expenses, and sales revenue (top and bottom line)
  • Developed the F&B department for the Great American Grill Restaurant at the Hilton Garden Inn - maintained food cost, beverage cost, and profit.
Director of Sales/Assistant General Manager - 143 rooms, 06/2008 to 2011
Hampton Inn & Suites Pittsburgh DowntownCity, STATE,
  • Responsible for all aspects of guest service including managing the front desk team and breakfast team Accounts Payable and Accounts Receivable
  • Revenue management and Revenue maximization
  • Ensured guest satisfaction scores were in the green zone by implementing incentive programs at the front desk to increase guest satisfaction and sales.
  • Opening marketing and direct sales for newly built property Opened in June 2007 in a highly competitive downtown location
  • Served as public relations representative for the hotel.
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Responsible for corporate and government markets, national accounts and corporate group business Positioned hotel successfully with key local and national accounts
  • Built relationships with local travel professionals including the CVB, Convention center and travel agent offices
  • Achieved 100% RevPar index within 4 months of opening
  • Performed 128% to budget for year 1
Task Force Director of Sales, 07/2006 to 12/2006
Interstate Hotels And ResortsCity, STATE,
Opened Holiday Inn Express Bethlehem - sales efforts included all markets. Designed all opening marketing collateral on a very limited budget. Responsible for covering any open sales position for IHR portfolio and training newly hired sales person on all systems, IHR policies and standards
Senior Sales Manager - 194 rooms, 09/2004 to 07/2006
Hampton Inn Cleveland DowntownCity, STATE,
Corporate market sales - both transient and group Exceeded all quarterly revenue goals Achieved 40% revenue growth in a market with only 24% office occupancy.
Sales Manager, 01/2004 to 09/2004
Residence Inn By Marriott OaklandCity, STATE,
Exceeded revenue goals monthly. Outside sales calls, telemarketing and cold calls to increase business. Focused on obtaining the right mix of extended stay business and transient business to ensure maximum revenue and a high Extended Stay Occupancy.
B.S: Advertising, Business Administration, Expected in 2003 to West Virginia University Perley Isaac School of Journalism - Morgantown, PA

Professional Affiliations

Secretary - SKAL Pittsburgh

Pittsburgh Technical Institute - Hospitality Advisory Board


Lead Generation/RFP/Qualifier Submission/Prospector


Hampton Brand DOS Sales training/Leadership Training

Hampton Inn General Manager

Hyatt Place General Manager

Hilton Garden Inn General Manager

Residence Inn by Marriott EDGE training

Proficient in: SalesPro, On Q, Marsha/Richie, STR Report, Travel Click - Hotelligence and Rate View, OnQ R&I, RMS, On Q Insider, Opera, Reserve, STS

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Resume Overview

School Attended

  • West Virginia University Perley Isaac School of Journalism

Job Titles Held:

  • General Manager - 178 rooms
  • General Manager/Director of Sales - 113 rooms
  • Area General Manager - 205 rooms
  • Director of Sales/Assistant General Manager - 143 rooms
  • Task Force Director of Sales
  • Senior Sales Manager - 194 rooms
  • Sales Manager


  • B.S

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