General Manager Resume Example

• Managing overall daily store operations in restaurant. overseeing customer service, cash handling, and employee performance. Resolving customer complaints in a timely, professional manner. Processing catering orders thru phone, email and fax. Conducting inventory and par level to ensure food cost management. Conduct food safety assessment for safe food practices.
• Increase sales in 2016 for bake sale of seasonal cakes.
• Increase sales for dine in Guess from 2016-2017.
• Increase guest satisfaction survey feedback 2016-2017.

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• Oversee all restaurant operations to ensure compliance with company policies, regulations, and safety guidelines. Optimize profits by maintaining food, beverage and labor costs. Conduct weekly inventory audits to insure proper ordering and par counts. Consistently meet or exceed daily, weekly and monthly sales target while maintaining labor, and employee turn over low. Perform weekly employee schedule and monthly management schedule. Supervise Vendor's products, costs, and invoices. Hiring, developing, disciplined, evaluating and termination of employee.
• Specs training manager from 2007-2009. Help train and develop new crew on their job procedures and responsibilities.
• helped train and develop new managers  with food safety assessment program from 2011-2012.
• Helped restaurants in our area that failed food safety inspections pass from 2012-2013.
• General Manager of restaurants in our area that needed help with staffing, training and overall performance from 2013-2016.