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General Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Efficient, accurate and detail-oriented Personal Assistant who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills.

Multi-tasking Assistant Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and quick-paced and a true team player. Pursuing a new sales-driven role where hard work and dedication will be highly valued.

Skills
  • restaurant management, Management, costumer service, Training
  • Certifications/Licenses
  • Food Safety Manager
  • March 2016
  • Food Manager Certification
  • ServSafe
  • Excellent planner and coordinator
  • Employee hiring and retention
  • Strong communication skills
  • Strong problem solver
  • Project planning
  • Inventory control
  • QuickBooks expert
  • Social media savvy
  • Profit enhancement
  • Childcare experience
  • Relationship/team building
  • Schedule management
  • Accounting
  • Invoice processing
  • Meeting planning
  • Time Management
  • Strategic planning
  • Issue resolution
  • POS systems knowledge
  • Data entry
  • Retail sales
  • Goal-oriented
  • Detail-oriented
  • Computer literate
  • Upselling techniques
  • Strong work ethic
Work History
10/2017 to 03/2018 General Manager Applied Industrial Technologies, Inc. | Holland, MI,
  • I love being in the costumer service world not really does make me happy and ill tell you its not job for.
  • everyone.
  • but it is for me.
  • Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
  • Oversaw [Type] category doing $[Amount] in yearly business.
  • Increased profits by 60% in one year through restructure of business line.
  • Cultivated and strengthened lasting client relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Hired and trained [Number]  of staff.
  • Ensured that each guest's experience was positive, memorable and consistent.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Monitored the market to capitalize on the latest trends.
  • Maintained stockroom and warehouse.
  • Quickly set up and cleared tables and stocked all service stations.
  • Set performance expectations and provided honest feedback.
  • Operated all kitchen equipment adeptly.
  • 5 years leadership experience.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads.
11/2015 to 07/2017 Assistant Store Manager The Cato Corporation | Winston Salem, NC,
  • Managed the scheduling for store shifts so that there was proper staffing at all times.
  • Processed payments for credit and debit cards and returned the proper change for cash transactions.
  • Coached the team on effective upselling and cross-selling methods.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Communicated clear expectations and goals to each team member.
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Worked with the management team to implement the proper division of responsibilities.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Contributed to team success by exceeding team sales goals by [Number] %.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Welcomed customers into the store and helped them locate items.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Stocked and replenished merchandise according to store merchandising layouts.
08/2012 to 09/2015 Pool Manager Carmel Clay Parks And Recreation | Carmel, IN,
  • Accurately read, understood, and carried out written instructions.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Met production goals by maintaining cost effective levels of spare parts inventory.
  • Followed standards and procedures to maintain safe work environment.
  • Provided outstanding customer service.
  • Promoted shop safety by working in a safe manner.
  • Maintained positive relationships with all customers.
  • Accurately completed service reports and warranty forms.
  • Informed supervisors when machines needed major service.
  • Performed daily department Layered Process Audits to ensure proactive control over the automobile manufacturing process.
01/2017 to Current Personal Assistant Caring Solutions | San Antonio, TX,
  • Maintained appropriate filing of personal and professional documentation.
  • Coordinated events and worked on ad hoc projects.
  • Filed paperwork and organized computer-based information.
  • Screened personal and business calls and directed them to the appropriate party.
  • Executed basic banking and bookkeeping tasks.
  • Oversaw the daily activities of clients' household while they were traveling.
  • Wrote reports, executive summaries and newsletters.
  • Developed professional relationships with reliable vendors, including dry cleaning, tailors and designers.
  • Transported children to and from school, activities and appointments.
  • Coordinated and planned vacations for the family.
  • Organized and attended meetings, including compiling all documents and reports ahead of time.
  • Consistently received positive feedback from guests on performance reviews.
  • Managed and reviewed filing and office systems.
  • Sourced and ordered office equipment and supplies.
  • Supervised [Number]  household staff, contractors and vendors.
  • Maintained entire family’s schedule and organized events.
  • Reviewed weekly inventory charts and recorded facility needs.
Certifications
  • SafeServ certification: Food Handling
  • OSHA certification: Food Handling
  • Member Institute of Logistics and Transport (MILT)
Skills

Food Safety, restaurant management, costumer relations, time and detail oriented.

Education
Expected in 2012 High school | Walt Whitman High School, Huntington, NY GPA:
Additional Information
  • Authorized to work in the US for any employer

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Resume Strength

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  • Strong Summary
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Resume Overview

School Attended
  • Walt Whitman High School
Job Titles Held:
  • General Manager
  • Assistant Store Manager
  • Pool Manager
  • Personal Assistant
Degrees
  • High school

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