General Manager Resume Example Kona Grill Inc.

GENERAL MANAGER

Professional Experience

General Manager
June 2012 to June 2014Kona Grill Inc. － Gilbert , AZ

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry standards.
Take dining reservations.

Asst. Catering Manager
June 2012 to June 2014Hornblower － Pittsburgh , PA

Server
April 2010 to March 2012

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Escort customers to their tables.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Provide guests with information about local areas, including giving directions.

Education and Training

High School Diploma : Nov 2001Bendle/Carman-Ainsworth － City, State

Completed course work Associates of Science : Occupational Therapy Assistant , Aug 2012

Personal Information

Excellent verbal and written communication skills. Self-motivated with a strong work ethic for professionalism and timeliness Ability to resolve conflict in person or over the phone. Exceptional leadership skills. Ability to maintain positive attitude

Skills

advertisements, chill, cooking, customer service, delivery, government, inventory, money, newspaper, next, personnel, quality, repairs, safety, sales, staffing, tables, taxes, answering phones, training programs, type

Additional Information

ADDITIONAL SKILLS Excellent verbal and written communication skills. Self-motivated with a strong work ethic for professionalism and timeliness Ability to resolve conflict in person or over the phone. Exceptional leadership skills. Ability to maintain positive attitude

Resume Overview

School Attended

Bendle/Carman-Ainsworth

Job Titles Held:

General Manager
Asst. Catering Manager
Server

Degrees

High School Diploma : Nov 2001
Completed course work Associates of Science : Occupational Therapy Assistant , Aug 2012

General Manager Resume Example

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