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General Manager Resume Example

Resume Score: 80%

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GENERAL MANAGER
Summary

Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Detail-oriented professional with 17+ years of experience and proven knowledge of business development, cross-functional team building & leadership, and customer driven management. Aiming to leverage my skills to successfully fill the role of leadership at your company. I am a highly suitable candidate for any work establishment or business setting. My strenghts, desire, passion, dedication, and determination to succeed, transformed me from a novice into an experienced veteran senior leader. I thoroughly enjoyed my time working with fellow colleagues and customers who came to know me as a truly valuable asset to absolutely any team. I am honest, dependable, and incredibly hard-working. Beyond that, I am an impressive communicator which makes me very personable in any business setting. For this reason, fellow associates and customers gravitate towards me and truly enjoy my presence during operational working hours. I am a perceptive, sharp, and quick individual with a high aptitude for absorbing knowledge, improvising, team building, and customer service excellence. My advanced skills and passion for different key areas of specialty make me an ideal fit for any business organization. Along with my undeniable talent, I am a leader and true team player that always manages to foster positive discussions and bring the best out of others. I am not afraid to take risks, which leads me to believe there will be no limit to the high quality work and results I will deliver to any customer or company I work for. My customers and fellow peers have complete faith in my workmanship and the promises I guarantee to make a reality. I will always go above and beyond to ensure you piece of mind that you're in the hands of a professional who will gain your trust through outstanding work ethics that will always deliver complete satisfaction and results in any business setting I am affiliated with.

Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Cross-functional team management
  • Performance improvements
  • Supervision and training
  • Training and coaching
  • Safety protocol
  • Networking abilities
  • Customer experiences
  • Top talent recruiting, hiring and retention
  • Sales planning and implementation
  • Employee scheduling
  • Recruiting and Hiring
  • Leadership and team building
  • Budgeting and cost control strategies
  • Employee development
  • Client relations
  • Safety assurance
  • Purchasing and planning
  • Communication skills
  • Team building and motivation
  • Staff training and development
  • Team training and development
  • Inventory management
  • Financial administration
  • Profit and loss accountability
  • Schedule management
Experience
04/2015 - 07/2020General ManagerCar Spa Inc | Houston , TX
  • Fostered strong relationships with customers and suppliers and maintaining communication.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Limited project lags, training over 100-300 employees on standard principles, best practices, protocol and MRP/ERP system usage.
  • Implemented effective customer service procedures such as clear communication and informative product services to encourage positive feedback.
  • Increased employee efficiency.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
  • Managed scheduling for 100-300 employees to optimize productivity.
  • Analyzed product costs, schedules, to drive business decisions.
  • Consistently complied with company policies and government regulations.
  • Managed store operations, including hiring, coaching and mentoring teams of sales representatives.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Motivated and led team members to work together to achieve targets.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Evaluated financial statements and reports to monitor performance to devise solutions for improvement and cost reduction.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Promoted professional skill development in employees through effective training, management and motivation.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Developed 25-50 internal candidates for management promotion opportunities.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
11/2009 - 03/2015Assistant Store ManagerThe Home Depot | Houston , TX
02/2004 - 10/2009Assistant ManagerWal-Mart Stores Inc. | Hoover, AL
Education and Training
06/1999High School Diploma
President William Mckinley High School | Honolulu, HI
Associate of Arts: Business Administration And Management
University of Hawaii At Manoa | Honolulu, HI
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Car Spa Inc
  • The Home Depot
  • Wal-Mart Stores Inc.

School Attended

  • President William Mckinley High School
  • University of Hawaii At Manoa

Job Titles Held:

  • General Manager
  • Assistant Store Manager
  • Assistant Manager

Degrees

  • 06/1999 High School Diploma
    Associate of Arts : Business Administration And Management

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