Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Meticulous attention to detail
Strong problem solver
Dedicated team player
Promoted to Assistant Branch Managerafter 21 months of employment.
General Clerk II12/2014 to Current
Process incoming mail at the National Benefit Center-OP, including opening all envelopes and date-stamping contents, receipting in checks and PRC's per SOP standards, sorting and distributing mail to the appropriate personnel for further processing, address status issues posed by applicants and sending can letters with Government personnel approval.
Send Permanent Resident Cards (aka "green cards" thru SMI (Secure Mail Initiative) to applicants as requested by Government personnel.
Receive in and attempt to locate better addresses for PRC's that are returned as undeliverable using ELIS, National, SRMT, Claims 3 - government computer programs - and USPS.
Work closely with Government personnel in Records Department in an attempt to streamline processes and provide administrative support during the adjudication process.
Perform all duties listed for General Clerk I.
Contractor06/2013 to CurrentHeiTech Services/FCi FederalOverland Park, KS
General Clerk I06/2013 to 12/2014
Interfiling - Identify location of applicant files, place correspondence from/to applicant in same.
Locate "lost" files other clerks need assistance with; track correspondence documents until files are located.
Shipping- Manifest, box, and ship by UPS various files to other FCO's, including I-90's, N-400's, and N-400 hits, meeting shipping deadlines as required.
Assist in loading and unloading of daily UPS shipments.
Drive tram between main building and annex twice daily on a set every three-week schedule.
Move files by pallet jack between the two building as needs demand.
Correspondence- Sort incoming correspondence from other FCO's.
Process COA's (change of address) per applicant request; process withdrawal of applications (per applicant request); update files (per applicant request) to correct spelling of names and addresses; update attorney information; produce letters of explanation for applicants as needed, working at Government liaison direction; processing of undeliverable notices and documents that have been returned by USPS.
Forms familiarity include I-130, I-90, N-400, G-884, G-28, AR11, I-765.
Program knowledge includes NFTS, National (Teleview), Claims 3 Receipting, UPS shipping.
04/2013 to 07/2013ICGLeawood, KS
Position answering phones and taking messages after hours, mainly for medical offices.
Office Manager03/2012 to 05/2013Kansas City Premium RoofingOverland Park, KS
Provide all administrative support for two area managers and 15+ sales staff, including: answering all phone calls and emails and responding or routing as appropriate; document preparation; ongoing customer relations.
Create, maintain, and update all customer files, both hard and soft copies.
Follow-up with customers and insurance companies to insure full payment for services rendered.
Administrative Assistant11/2011 to 02/2012Installation and Service Technologies IST
Provide assistance to Senior Project Manager.
Determine amounts and invoice all billable reimbursable expenses.
Create profiles and assignments for new customers; dispatch service techs as required.
Regional Property Manager Real Estate Agent09/1994 to 03/2011Yarco CompaniesKansas City, MO
Manage varied portfolio of single family homes in both Kansas and Missouri.
Supervise staff of 5 maintenance technicians and 2 accountants.
Perform all administrative tasks associated with job responsibility, including file preparation and maintenance.
Handle all aspects of leasing to maximize occupancy by marketing, showing, following up with prospects, negotiating lease terms, process applications, and prepare leases.
Promptly respond to maintenance requests, resolve issues, collect rents, and maintain accurate financial records.
Hire and manage maintenance and service providers.
Handle unanticipated situations.
Experienced in Yardi; and OneSite
Handled all residential real estate transactions for small property management / real estate company, following guidelines as set forth by KS and MO Real Estate Commissions, including complete file documentation records for audits.
Worked with buyers and sellers to both list, show, negotiate terms, complete document preparation, and ensure a smooth, ethical, and complete transaction.
Received Accredited Buyer Representation (ABR) designation in 1999.
Member of National Association of Realtors (NAR), KS Association of Realtors (KAR) and Missouri Association of Realtors (MAR).
Administrative Assistant11/1989 to 08/1994Hobart CorporationLenexa, KS
Assist National Accounts Manager with daily support of company's largest sales volume customer.
Track product orders to insure on-time delivery.
Schedule installation, product set-up, and end user training.
Coordinate on-going customer support.
Assistant Branch Manager10/1982 to 11/1989
Work directly with Branch Manager of Fortune 500 sales/service center.
Manage staff of over 25 service technicians, dispatchers, and office staff.
Oversee all A/P and A/R processes to insure budget goals met.
Coordinate relationship between, field, office, and corporate staffs.
Hire and train administrative staff.
Assist sales staff as needed / requested.
Receptionist01/1981 to 10/1982
Answer and route all incoming phone calls.
Open and distribute mail.
Create and post customer invoices.
Make copies and do light filing.
Business ManagementJohnson County Community CollegeOverland Park, KS