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General Clerk Ii Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Gary Brown is Experienced in Helpdesk Support & Administrative Clerk with skills and talents supporting wide range of tasks in IT, Clerical, Production and Office settings. Able to work alone or in a Team at managing multiple priorities to achieve tasks on time and efficiently. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. A Capable Technician experienced in helping Client users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns, Able to work alone or in a Team environment to investigate and fix problems, Critical thinking, and in Help Desk Support effectively resolves technical issues through troubleshooting and investigating issues. Specializes in A+ and Network+. Offers outstanding skills in Computer Hardware and Networking Equipment.

Skills
  • CompTIA A+
  • Cisco Network Associate
  • CompTIA Network+
  • CompTIA Security+
  • Windows Active Directory
  • Customer Service, Sales Rep. Experience
  • Data Entry
  • Loss Prevention
  • MS Office Access
  • MS Office Excel
  • MS Office Outlook
  • MS Office Power point
  • Windows OS XP, 7, 8, 10
  • MS Office Word
Experience
General Clerk II, 02/2017 to Current
Asrc Federal Holding Company Moody Air Force Base, GA,
  • Analyze Data for quality input into database.
  • Name Harvest.
  • Protect Private Identity Information.
  • Use multiple Databases, and software such as: RAILS, CLAIMS 3, National File Tracking System (NTFS), TECs Alias, ELIS, TECs by ELIS, CIS & CIS2, and CPMS & NASS.
  • Have performed data entry for file Processes and using applications: RAILS, (NTFS), CLAIMS 3, TECS Alias, Nationals CIS, and TECs by ELIS.
  • Responded to requests by preparing and sending files and documents.
  • Sorted and distributed mail to internal staff and prepared outgoing mail.
  • Generated regular reports such as Production.
  • Wrote, recorded and proofread business communications, documents and data.
  • Copied, scanned and filed documents to maintain office records.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Observed all deadlines, enabling timely completion of tasks.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Organized computer-based information to minimize errors.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Customer Service, 02/2016 to 12/2016
Circle K Stores, Inc. Minneapolis, MN,
  • A/V or Electronic.
  • Provide Customer Service for computing and home electronics.
  • Maintain organized Inventory.
  • Stocking and relocated merchandise 50lb and up.
  • Cash register operation.
  • Assessed customer needs and upsold products and services to maximize Furniture & Electronics sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
Front Office Assistant, 01/2004 to 07/2015
Belton Creston, IA,
  • Sending notification of parcel delivery.
  • Access control to property from security terminal.
  • Monitoring CCTV security cameras When not stationed at the desk, I am to walk the property and check for the following:.
  • Damage property grounds inside and outside the 3 buildings.
  • Unauthorized access or use of facilities and anything that falls outside of the rules and regulations of the buildings.
  • Received and screened high volume of internal and external communications.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Dispersed incoming mail to correct recipients throughout office.
  • Managed building access by supplying key cards to employees and visitors.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Documented and routed business correspondence to manage office paperwork.
  • Collected copays and account balance payments and updated account records.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase Property Management task productivity.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Monitored office entrance to maintain visitor security protocols and prevent unauthorized access.
Customer Account Representative, 09/2006 to 05/2007
Aeroflow Healthcare Paducah, KY,
  • Worked with clients to identify optimal price and service packages.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported Internet customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Provided real-time support to everyday users of Comcast Internet.
  • Monitored service orders to completion and closed service tickets.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Created strategies to expand existing customer base and increase sales.
  • Received and processed client payments, and updated accounts.
  • Reached out to customers to assess satisfaction levels and current needs.
  • Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
Education and Training
Associate of Science: Information Technology, Expected in 05/2006
to
Prince George's Community College - Upper Marlboro, MD
GPA:
Associate of Science: Cisco Certified Network Associate, Expected in 05/2006
to
Prince George's Community College - Upper Marlboro, MD
GPA:

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems., Performing software, hardware, and network operations., Understanding and applying mechanical concepts and processes.

  • Completed professional development in CCNA
: Computer Information Systems, Expected in 2012
to
University of Maryland Global College - Upper Marlboro, MD,
GPA:
  • Customer Service
  • Data Entry Data Entry Operator
  • Excel
  • Word
  • Power point
  • Sales Experience
  • Network Security Windows
  • Windows Server
  • Remedy Ticket App
  • Computer Operation
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
Personal Information
Full results: Proficient Work Style: Reliability — Completed June 2020 Tendency to be dependable and come to work. Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. CERTIFICATIONS AND LICENSES ASSESSMENTS
Willing to relocate: Anywhere
Additional Information
  • 5714950704 #readytowork , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/gmb680
Certifications
  • Cisco Networking Training - 2006
  • A+, CompTIA - 2014
  • Security+, CompTIA - 2021
  • Network+, CompTIA - 2021
Activities and Honors

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Prince George's Community College
  • Prince George's Community College
  • University of Maryland Global College
Job Titles Held:
  • General Clerk II
  • Customer Service
  • Front Office Assistant
  • Customer Account Representative
Degrees
  • Associate of Science
  • Associate of Science
  • Some College (No Degree)

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