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General Clerk II Resume Example

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GENERAL CLERK II
Summary

Versatile Helpdesk Support & Administrative Clerk with experience supporting wide range of clerical tasks in IT, Production and Office settings. Demonstrated skills in word processing, managing filing systems and IT. Expert at managing multiple priorities to achieve tasks on time and efficiently. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Capable Technician experienced in helping Client users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems. Critical thinking Help Desk Support, effectively resolves technical issues through troubleshooting and investigating issues. Specializes in A+ and Network+. Offers outstanding skills in Computer Hardware and Networking Equipment.

Skills
  • CompTIA A+
  • Cisco Network Associate
  • CompTIA Network+
  • CompTIA Security+
  • Windows Active Directory
  • Customer Service, Sales Rep. Experience
  • Data Entry
  • Loss Prevention
  • MS Office Access
  • MS Office Excel
  • MS Office Outlook
  • MS Office Power point
  • Windows OS XP, 7, 8, 10
  • MS Office Word
Experience
General Clerk II
City, StateCompany Name/Mar 2017 to Current
  • Salary: 16.88 USD Per Hour Hours per week: 40,.
  • Analyze Data for quality input into database.
  • Name Harvest.
  • Protect Private Identity Information.
  • Use multiple Databases, and software such as: RAILS, CLAIMS 3, National File Tracking System (NTFS), TECs Alias, ELIS, TECs by ELIS, CIS & CIS2, and CPMS & NASS.
  • Have performed data entry for file Processes and using applications: RAILS, (NTFS), CLAIMS 3, TECS Alias, Nationals CIS, and TECs by ELIS.
  • Responded to requests by preparing and sending files and documents.
  • Sorted and distributed mail to internal staff and prepared outgoing mail.
  • Generated regular reports such as Production.
  • Wrote, recorded and proofread business communications, documents and data.
  • Copied, scanned and filed documents to maintain office records.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Observed all deadlines, enabling timely completion of tasks.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Organized computer-based information to minimize errors.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
Customer Service
City, StateCompany Name/Mar 2016 to Jan 2017
  • A/V or Electronic.
  • Provide Customer Service for computing and home electronics.
  • Maintain organized Inventory.
  • Stocking and relocated merchandise 50lb and up.
  • Cash register operation.
  • Assessed customer needs and upsold products and services to maximize Furniture & Electronics sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
Office Assistant/Receptionist
City, StateCompany Name/Jan 2004 to Aug 2015
  • Salary: 12.66 USD Per Hour Hours per week: 22 Management aid Duties, Accomplishments and Related Skills: At Carlyle Towers Condominium I served as Customer Service at the Main Front Desk of the 3building complex.
  • I work with at least 1 or 2 other individuals, and as a team we divide up the responsibilities and rotate desk and patrol duties within the 8 hour shift time.
  • When stationed at the front desk during any shift my responsibilities are but not limited to:.
  • English Written & Verbal communication.
  • Office etiquette.
  • Receiving mail/parcels (USPS, UPS, FedEx, etc.).
  • Greeting visitors.
  • Screening guests.
  • Screening phone calls.
  • Sending notification of parcel delivery.
  • Access control to property from security terminal.
  • Monitoring CCTV security cameras When not stationed at the desk, I am to walk the property and check for the following:.
  • Damage property grounds inside and outside the 3 buildings.
  • Unauthorized access or use of facilities and anything that falls outside of the rules and regulations of the buildings.
  • Received and screened high volume of internal and external communications.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Dispersed incoming mail to correct recipients throughout office.
  • Managed building access by supplying key cards to employees and visitors.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
Customer Account Representative
City, StateCompany Name/Oct 2006 to Jun 2007
  • Salary: 25,000.00 USD Per Year Hours per week: 40.
  • Worked with clients to identify optimal price and service packages.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported Internet customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Provided real-time support to everyday users of Comcast Internet.
  • Monitored service orders to completion and closed service tickets.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Education and Training
Associate of Science: Information TechnologyPrince George's Community CollegeMay 2006City, State
Associate of Science: Cisco Certified Network AssociatePrince George's Community CollegeMay 2006City, State

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems., Performing software, hardware, and network operations., Understanding and applying mechanical concepts and processes.

  • Completed professional development in CCNA
Some College (No Degree): Computer Information SystemsUniversity Of Maryland Global CollegeCity
  • Customer Service
  • Data Entry Data Entry Operator
  • Excel
  • Word
  • Power point
  • Sales Experience
  • Network Security Windows
  • Windows Server
  • Remedy Ticket App
  • Computer Operation
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
Personal Information
Full results: Proficient Work Style: Reliability — Completed June 2020 Tendency to be dependable and come to work. Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. CERTIFICATIONS AND LICENSES ASSESSMENTS
Willing to relocate: Anywhere
Additional Information
  • 5714950704 #readytowork , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/gmb680
Certifications
  • Cisco Networking Training - 2006
  • A+, CompTIA - 2014
  • Security+, CompTIA - 2021
  • Network+, CompTIA - 2021
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Resume Overview

School Attended

  • Prince George's Community College
  • University Of Maryland Global College

Job Titles Held:

  • General Clerk II
  • Customer Service
  • Office Assistant/Receptionist
  • Customer Account Representative

Degrees

  • Associate of Science : Information Technology
    Associate of Science : Cisco Certified Network Associate
    Some College (No Degree) : Computer Information Systems

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