General Clerk Ii Resume Example
By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy
Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Gary Brown is Experienced in Helpdesk Support & Administrative Clerk with skills and talents supporting wide range of tasks in IT, Clerical, Production and Office settings. Able to work alone or in a Team at managing multiple priorities to achieve tasks on time and efficiently. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. A Capable Technician experienced in helping Client users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns, Able to work alone or in a Team environment to investigate and fix problems, Critical thinking, and in Help Desk Support effectively resolves technical issues through troubleshooting and investigating issues. Specializes in A+ and Network+. Offers outstanding skills in Computer Hardware and Networking Equipment.
Skills
|
|
Experience
General Clerk II, 02/2017 to Current
Asrc Federal Holding Company – Moody Air Force Base, GA,
Asrc Federal Holding Company – Moody Air Force Base, GA,
- Analyze Data for quality input into database.
- Name Harvest.
- Protect Private Identity Information.
- Use multiple Databases, and software such as: RAILS, CLAIMS 3, National File Tracking System (NTFS), TECs Alias, ELIS, TECs by ELIS, CIS & CIS2, and CPMS & NASS.
- Have performed data entry for file Processes and using applications: RAILS, (NTFS), CLAIMS 3, TECS Alias, Nationals CIS, and TECs by ELIS.
- Responded to requests by preparing and sending files and documents.
- Sorted and distributed mail to internal staff and prepared outgoing mail.
- Generated regular reports such as Production.
- Wrote, recorded and proofread business communications, documents and data.
- Copied, scanned and filed documents to maintain office records.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
- Supported office clerical functions using word processing and other software, email and office machines.
- Observed all deadlines, enabling timely completion of tasks.
- Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Organized computer-based information to minimize errors.
- Assisted team members with special projects by coordinating records and resources to meet expected requirements.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Customer Service, 02/2016 to 12/2016
Circle K Stores, Inc. – Minneapolis, MN,
Circle K Stores, Inc. – Minneapolis, MN,
- A/V or Electronic.
- Provide Customer Service for computing and home electronics.
- Maintain organized Inventory.
- Stocking and relocated merchandise 50lb and up.
- Cash register operation.
- Assessed customer needs and upsold products and services to maximize Furniture & Electronics sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
Front Office Assistant, 01/2004 to 07/2015
Belton – Creston, IA,
Belton – Creston, IA,
- Sending notification of parcel delivery.
- Access control to property from security terminal.
- Monitoring CCTV security cameras When not stationed at the desk, I am to walk the property and check for the following:.
- Damage property grounds inside and outside the 3 buildings.
- Unauthorized access or use of facilities and anything that falls outside of the rules and regulations of the buildings.
- Received and screened high volume of internal and external communications.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Dispersed incoming mail to correct recipients throughout office.
- Managed building access by supplying key cards to employees and visitors.
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
- Filed and retrieved records to support business needs and boost team productivity.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Answered office phone and emails to schedule appointments, forward information and complete [Task].
- Documented and routed business correspondence to manage office paperwork.
- Collected copays and account balance payments and updated account records.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Maintained front office cleanliness and organized supplies to increase Property Management task productivity.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Monitored office entrance to maintain visitor security protocols and prevent unauthorized access.
Customer Account Representative, 09/2006 to 05/2007
Aeroflow Healthcare – Paducah, KY,
Aeroflow Healthcare – Paducah, KY,
- Worked with clients to identify optimal price and service packages.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Supported Internet customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
- Provided real-time support to everyday users of Comcast Internet.
- Monitored service orders to completion and closed service tickets.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
- Diligently followed up with customers about existing orders, informing on status and responding to questions.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Created strategies to expand existing customer base and increase sales.
- Received and processed client payments, and updated accounts.
- Reached out to customers to assess satisfaction levels and current needs.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
Education and Training
Associate of Science: Information Technology, Expected in 05/2006
Prince George's Community College - Upper Marlboro, MD
Prince George's Community College - Upper Marlboro, MD
Associate of Science: Cisco Certified Network Associate, Expected in 05/2006
Prince George's Community College - Upper Marlboro, MD
Prince George's Community College - Upper Marlboro, MD
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems., Performing software, hardware, and network operations., Understanding and applying mechanical concepts and processes.
- Completed professional development in CCNA
: Computer Information Systems, Expected in 2012
University of Maryland Global College - Upper Marlboro, MD,
University of Maryland Global College - Upper Marlboro, MD,
- Customer Service
- Data Entry Data Entry Operator
- Excel
- Word
- Power point
- Sales Experience
- Network Security Windows
- Windows Server
- Remedy Ticket App
- Computer Operation
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Personal Information
Full results: Proficient
Work Style: Reliability — Completed
June 2020
Tendency to be dependable and come to work.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in
any professional field.
CERTIFICATIONS AND LICENSES
ASSESSMENTS
Willing to relocate: Anywhere
Additional Information
- 5714950704 #readytowork , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Websites, Portfolios, Profiles
- https://www.linkedin.com/in/gmb680
Certifications
- Cisco Networking Training - 2006
- A+, CompTIA - 2014
- Security+, CompTIA - 2021
- Network+, CompTIA - 2021
Activities and Honors
By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos
Resume Overview
School Attended
- Prince George's Community College
- Prince George's Community College
- University of Maryland Global College
Job Titles Held:
- General Clerk II
- Customer Service
- Front Office Assistant
- Customer Account Representative
Degrees
- Associate of Science
- Associate of Science
- Some College (No Degree)
