Over 10 years of experience providing customer service support providing an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Excellent spoken and written communication skills with the ability to give accurate and detailed information to bank clients Highly skilled in receiving and processing all kinds of banking transactions such as verifying transactions, managing checking and savings account withdrawals and deposits Known for exercising discretion, judgment, and proposal about transaction problems and inquiries Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day Dedicated and detail-oriented; high level of accuracy and strong attention to detail Over 15 years clerical office experience Excellent communication skills both oral and written Ability to work both independently and as part of a team Excellent organizational skills, with the ability to multitask. Familiar with calendar and scheduling programs as well as database, spreadsheet, wordprocessing and emails. Ability to work under pressure and meet deadlines High level of interpersonal skills.
Fort Bragg, NCGeneral Clerk II
Cashed checks, accepted deposits and loan payments.
Issued official checks, cashiers checks, money orders and travelers cheques.
Sold and redeemed saving bonds.
Typed all Currency Transactions Reports (CTR) and Monetary Instruments Applications (MIA) in compliance with regulatory guidelines.
Maintained and balanced a cash drawer and accurately completed cash balancing records.
Maintained and balanced cash drawer containing U.S.
and foreign currency.
Sorted and packaged money to ship to the main central vault.
Filled cash orders for various commercial businesses.
Processed wire transfers and commercial night deposits.
Exchanged and sold various foreign currencies.
Logistics Resources Management, IncFort Bragg, NCGeneral Clerk II
SERCOFort Bragg, NCGeneral Clerk II
Serve a retirement counselor to service members voluntary and medically retiring from the Army.
Counsel and provide accurate provide Survivor Benefits pay estimate calculations Utilize TRANSPROC database to produced retirement orders and DD214's.
Serves as a military specialist managing over 1000 Commissioned and Warrant Officers reassignment at Fort Bragg, NC Prepares Personnel Reassignment files for all Officers PCS'ing from Fort Bragg, NC Reviews Request for Orders (RFO) for assignment qualifications prior to processing Permanent Change of Station (PCS) orders Screens Officers to determine that they meet the security clearance requirements for projected assignment.
Generates required security verification memorandum and forwards to the Installation Personnel Security Branch for verification Maintains and updates the Officer reassignment automated database, office files, and records.
Processes administrative submissions to Officers Official Military Personnel Files (OMPF) Serves as the principle point of contact for the coordination, reporting, records maintenance, and other technical administrative functions supporting the Overseas Exceptional Family Members Program (EFMP) Promptly and professionally responds to correspondence from Officers pertaining to any matter that includes status of assignment, file management, security requirements, and EFMP requests Developed several online tracking mechanisms that improved the information management for the branch Assists with the weekly Levy Brief for over 200 Soldiers.
Interviews Officers and Soldiers to obtain additional information as needed to complete reassignment processing.
Counsels and advices Service Members as to obligations, rights, and entitlements Screened Soldier packets in accordance with military regulations.
Reviewed outgoing Soldiers DD93, SGLI, enlistment and reenlistment contracts, prior service DD-214s, chapter approval memorandums as necessary Utilized Microsoft Access database to schedule separations appointments for Soldiers in transitions Provided customer service by distributing retirement information to eligible Soldiers and managing the Kiosk sign-in database.
Fayetteville Technical Community CollegeFayetteville, NCApplied Science: Business Administration Business FoundationsBusiness Administration Business Foundations