Accommodating individual who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude.
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Verified that information in the computer system was up-to-date and accurate.Created new orders in the Laboratory Inventory Management System (LIMS).Successfully established effective systems for record retention by creating database for daily correspondence tracking.Resolved service issues in a timely manner, including coordinating and processing returns.
Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a teamo provide the highest level of service to customers.Maintained friendly and professional customer interactions.
Verified that information in the computer system was up-to-date and accurate.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Assisted with payroll preparation and entered data into cumulative payroll document.Verified and logged in deadlines for responding to daily inquiries.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Verified that information in the computer system was up-to-date and accurate.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Properly directed inbound calls in phone queues to improve call flow.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Led a team of customer service representatives to increase service center profitability.
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