LiveCareer-Resume

gas station manager resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Drive company advancement by translating C-level directives into actionable initiatives to strategically impact operations. Expert in stakeholder relations, supply chain management and strategic planning across business levels and segments. Proven history of success in growing scalable, sustainable operations. Top producing professional with superior sales, talents. Polished and poised and known for having exceptional drive. Determined manger with terrific customer service experience. Top producing professional with superior sal Polished and poised and known for having exceptional drive. Determined manger with terrific customer service experience. Goal-driven Operations Supervisor with more than 10 years of progressive [Industry] experience. Exceptional business acumen, administrative strengths and program management abilities. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Training Management
  • Customer Service Management
  • Staff Development
  • Department Oversight
  • Recruitment and Hiring
  • Goal Setting
  • Performance Evaluation and Monitoring
  • Supplier Monitoring
  • Management Team Building
  • Financial Statement Review
  • Team Leadership
  • Sales Tracking
  • Mathematical Calculation and Reasoning
  • Operations Oversight
  • Administrative Management
  • Employee Motivation
  • Decision Making
  • Program Optimization
  • Records Organization and Management
  • Performance Assessment
  • Focus and Follow-Through
  • Staff Scheduling
  • Business Leadership
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Budget Control
  • Process Improvements
  • Hiring and Onboarding
  • Sales Promotion
  • Payroll Administration and Timekeeping
  • POS Terminal Operations
  • Relationship Building
  • Content Workflow
  • Teamwork and Collaboration
  • Desktops, Laptops and Mobile Devices
  • Cost Control
  • Data Analysis
  • Customer Relations
  • Layout Planning
  • Price Structuring
  • Database Maintenance
  • Calendar Management
  • Waste Management and Reduction
  • Product Transportation
  • Presentation Development and Delivery
  • Strategic Planning
  • Market and Competitor Research
  • Environmental Impact Management
  • Marketing Strategies
  • Organizational Structuring
  • Inventory Tracking and Management
  • Money Handling
  • PPE Compliance
  • Sales Strategies
  • Financial Oversight
  • Direct Sales
  • Word Processing
  • Sales Coaching
Education and Training
Meigs High School Pomeroy, OH Expected in 05/2007 High School Diploma : - GPA :
Experience
Mcdonald's - Gas Station Manager
Belleville, MI, 08/2019 - 02/2022
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Hired, coached and mentored team of [Number] sales representatives.
  • Trained over [Number] employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by 10%.
  • Provided leadership toma employees through coaching, feedback and performance management.
  • Directed all day-to-day operations of manger facility to provide safe and enjoyable guest experience.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
  • Implemented effective customer service surveys to encourage feedback.
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
  • Managed scheduling for 10many employees to optimize productivity.
  • Recruited, identified and developed many professionals and implemented training and development programs to successfully exceed retention targets.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Managed daily operations, client relations and IT.
  • Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
  • Exercised organizational leadership practices and communicated business vision to achieve sales goals.
  • Oversaw electrical updates, vehicle maintenance, client relations and IT procedures.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coached and developed 5 internal candidates for promotion to general management.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Lead team of 20 employees in all operations including sales, service, parts and office functions.
  • Managed business operations for 10employee company generating in revenue.
  • Fostered strong relationships with empoleeys customers and suppliers by helping and maintaining communication.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Led team of 5 in sales and service operations.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Managed budget and payroll operations for 10-member organization.
  • Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service.
  • Oversaw 10 staff by training, mentoring, \
  • Managed and improved requirements, gaps analysis, training and development and new program rollout
  • Evaluated financial statements and [sales ] reports to monitor sales performance to devise solutions for improvement and cost reduction.
Wendy's - Crew Team Member
City, STATE, 08/2010 - 09/2019
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
  • Inspected food products for quality and consistency and reported concerns to cooks.
  • Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
  • Wiped down tables and equipment, swept and refilled stock.
  • Resolved conflict according to company protocols.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Organized and restocked supplies to support operations and team productivity.
  • Took orders from patrons and input selections into store computer system.
  • Explained current promotional information and items to patrons.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Presented orders to guests within anticipated service times.
  • Stocked shelves and cases with new or transferred items.
  • Assisted patrons in making menu selections.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Assisted management with inventory control and stock ordering.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
Woodlands Medical - Crisis Intervention Worker
City, STATE, -
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Offered counseling and stabilization support to reintroduce calm in crisis situations.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Collected and documented information from clients about concerns and available contextual details.
  • Assessed risk to client, loved ones or general public through established evaluation procedures.
  • Helped callers and texters to [Type] hotlines by providing individualized and caring support.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.

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Resume Overview

School Attended

  • Meigs High School

Job Titles Held:

  • Gas Station Manager
  • Crew Team Member
  • Crisis Intervention Worker

Degrees

  • High School Diploma

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