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Gas Station Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am a performance-oriented leader with 5 years of managing experience who is passionate about operational excellence, providing remarkable customer experiences and driving profits.

I take pride in developing and leading, recruiting, motivate and retain a dedicated team; motivating them with effective marketing and sales strategies to achieve desired goals.

Organized and personable with the ability to manage over 10 separate locations.

Skills
  • Team management, training, recruiting and development
  • Employee retention
  • Scheduling
  • Sales training
  • Sales and marketing
  • Customer service
  • Customer retention
  • Data collection
  • Documentation
  • Sales Reporting
  • Budgeting
  • Inventory Control
  • Financial Reporting
  • Time management
  • Business Development
  • Quality Assurance
  • Microsoft Office
  • POS
  • AutoDesk AutoCad, Revit, 3DsMAX
Experience
Gas Station Manager, 02/2018 to Current
Evraz, Inc.Denver, CO,
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed quality programs to reduce overdue compliance activities.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Maintained store equipment, including computers, printers and fax machines.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Used Industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained clean and orderly work station.
  • Maintained inventory of all saleable items.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
  • Directed recordkeeping and paperwork preparation in line with OSHA requirements.
Area Supervisor, 06/2016 to 01/2018
A Plus Solutions Inc.City, STATE,
  • Supervised Cleaning, Carpeting and flooring services for 23 medical facilities owned by Cape Cod Health Care.
  • Interviewing, hiring and training new employees.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Maintained daily facility operations.
  • Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Worked flexible hours; night, weekend, and holidays.
Front Disk Receptionist, 01/2012 to 04/2016
Bristol Hotel-AmmanCity, STATE,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Education and Training
Bachelor of Science: Architectural Engineering Technology, Expected in 01/2012
Zarqa University - Amman, Jo,
GPA:
  • Graduated with 89.3 GPA
  • Graduated in Top 3 of Class
  • Awarded student of the year 2013
References
  • Mr. Sisay Antewal

Area Supervisor- G and M Oil Company

Santewal@gmoc.com

714-421-2237

  • Mr. Emad Zahran

CEO - A Plus Solutions

info@apluscleancape.com

508-523-4388

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Resume Strength

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Resume Overview

School Attended
  • Zarqa University
Job Titles Held:
  • Gas Station Manager
  • Area Supervisor
  • Front Disk Receptionist
Degrees
  • Bachelor of Science