I am a motivated sales representative with excellent, charismatic verbal communication skills and strong computer and customer relationship management experience. I have almost a decade's worth of positive in-person sales experience with strong closing skills. I have territory management experience as well as proficient with technology. I was raised working in a family business and am extremely knowledgeable on various aspects of the business world. My family instilled in me the significance of hard work, starting by mopping the floors of their convenience stores to currently managing an extensive branch of their businesses.
Exceptional customer service
Inventory management proficiency
Rapid order processing
Excellent Communication Skills
Proven Track Record
Certificate in Alcohol Service
Bartender Mixology Certification
Gas Station Manager05/2010
to 12/2014 Danny Lachmandas – 2222 Tom Austin Highway
I began this position by performing essential tasks within the business such as sweeping and mopping the store each night while also organizing merchandise.
After some time, I was promoted to a managerial position and worked as a cashier. This position would be where I would remain for the remainder of my time at Country Cupboard.
Experienced with the functions of a cash register.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Branch Manager & Executive Sales Administrator05/2008
to Current Country Fireworks – 2222 Tom Austin Highway
Seasonal position each summer.
Managed a branch of several fireworks tents.
Developed soft skills such as excellent communication skills, compelling leadership skills, through selling fireworks.
Engaged professionally with thousands of customers throughout my career and presented my extensive knowledge on my products to each of them to promote customer satisfaction.
Promoted customer service and satisfaction above sales, which has allowed me to establish a relationship with multiple customers over my career.
Experienced in Business Administration.
Skilled in price negotiation.
Exceeded sales expectations each season of sales.
Created Training strategies for new hires.
Led team of 15 staff.
Assessed employee performance and developed improvement plans.
Held sales coaching sessions.
Resolved escalated customer issues in a timely manner.
Created marketing materials.
Met deadlines by proactively managing individual and team tasks.
Gathered and reviewed customer feedback to improve operations.
Managed over $30,000 in monthly transactions.
Motivated staff to exceed quotas on a regular basis.
Oversaw staffing of new branch with 7 employees.
Engaged employees in business processes with positive motivational techniques.
Production Team Member12/2014
to 06/2016 Sensata Technologies – 101 Evergreen Drive, Springfield TN,
Maintained production of my workplace by adjusting STEM machines, Potting machines, Battery-insertion machine.
After a period of about nine months, I was promoted to a Level 3 Production Team Member and trained new staff to maintain the appliances and technologies of the workplace.
Every hour, I recorded data on parts manufactured and parts defected and entered this data into information systems.
Collated components for assembly.
Transferred tools, parts, equipment and supplies to and from work stations.
Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment.
Maintained and repaired tools, equipment and machines.
Operated precision measuring instruments and electrical and electronic testing devices.
Frequently diagnosed mechanical problems and determined how to correct them.
Followed a routine maintenance checklist.
Recorded type and cost of maintenance and repair work.
to Current Rock Bottom – 111 Broadway, Nashville,
Skillfully promoted items on beverage lists and weekly restaurant specials.
Further developed communication skills, professional customer interaction skills, and quick problem-solving skills.
Managed customer conflicts.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Maintained a consistent, regular attendance record.
Set up storeroom and work areas to allow easy access to stock items.
Accurately recorded sales, made correct change and prepared charge slips for guests.
Effectively and calmly resolved situations with intoxicated guests.
Immediately informed supervisors of any problems or unusual situations and took appropriate action.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Entered orders into the computer system quickly and in proper sequence.
High School Diploma: 2012South Haven Christian School-
123 Academy Drive, Springfield,
Coursework includes Speech and Communication & Accounting.
Member of Drama Club and Community Service Club.
Attended for three semesters: Business AdministrationWestern Kentucky University-
1906 College Heights Blvd, Bowling Green,