Customer-oriented call center rep and light industrial worker successful at troubleshooting and handling customer support issues in a timely manner. Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Warehouse worker with strong work ethic and 2+ years hands-on experience.
Skilled in call center operations
Sheet metal installation
Hard working and self-motivated
Gameroom Attendant, 05/2012
to Current Chuck E. Cheese
Make sure the Gameroom area is functioning properly.
Sorted and removed trash, placing it in designated pickup areas.
Set tables with clean linens, condiments, and other supplies.
Served residents and guests during meal times with speed and efficiency.
Removed trays and stacked dishes for return to kitchen.
Packaged take-out foods and served food to customers.
Maintained positive attitude to make to make customers shopping experiences memorable and pleasant.
Guaranteed positive customer experiences and resolved all customer complaints.
Stocked and rotated inventory regularly.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Greeted customers entering the store to ascertain what each customer wanted or needed.
light industrial worker, 04/2012
to 10/2012 Silverline Inc – 3801 regency crest dr garland tx
Loaded and unloaded pieces into boxes for shipment.
Maximized sales by shipping on time and accurately.
Forecasted manpower requirements based on daily workload and company targets.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Received, stored and shipped goods and materials.
Stacked and transported all overstock to storage areas.
Stocking of grocery items and organization throughout the store.
Customer service / Back of house stocker, 02/2011
to 10/2011 Papa Murphy's Pizza – 13350 audelia rd dallas tx • Pulls items from stock to fill orders for delivery Loads a delivery vehicle with a variety of supplies, materials, equipment, and food. • Receives, processes and stores warehouse supplies, materials, and equipment. • Maintains a variety of warehouse and delivery related records. • Receives and processes delivery inventory control procedures on a weekly basis. • Maintains cleanliness and order of walk-in freezers, refrigerator, and warehouse. • Other duties as assigned.
web customer service/call center temp position, 05/2010
to 08/2010 Zumiez – Dallas,
Answered a constant flow of customer calls with up to 50 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Richland College -
06/11)-(07/11) East Texas Baptist University 08/08)-(05/09) Sachse High School 08/04)-(05/08)
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Companies Worked For:
Chuck E. Cheese
Papa Murphy's Pizza
Job Titles Held:
light industrial worker
Customer service / Back of house stocker
web customer service/call center temp position
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