Qualified Gallery Host with experiance in fast-paced customer service and can adept at balancing multiple tasks and prioritiesseamlessly while delivering the highest level of customer service in the hospitality industry.Personable and professional under pressure. Skills Hotel operations Exceptional communication skillsTeam leadershipQuick learnerHospitality background Credit card processingFront desk experience POS systems Computer knowledge Service-orientedCreative problem solver CourteousWin PM and Opera knowledge Food and beverage servicesNatural leader DiligentKnowledge of inventory practices Adaptability and responsivenessExperience with scale/printer Multi-line phone talent Skilled waitressMS Windows proficient Strong verbal communicationGuest satisfaction specialist Self-motivatedEfficientAble to keep a clean and sanitary work stationTeam buildingSchedule flexibilityLeadership abilitiesNeat and clean in appearanceAdaptable learnerOn time and reliableGeneral housekeeping Honest, trustworthy and punctualCourteous and helpful Food safety certifiedGuest services Food preparation experienceConflict resolutionFood Handler certificateEnergetic, friendly and enthusiastic Excellent time managementExcellent multi-tasker Quality-focused General knowledge of computer software Honest employee People-orientedDependable
May 2014 to CurrentGallery Host
Hyatt PLace Grand Prairie -1542 N Watson rd , grand Prairie, Tx.
Answered phone calls addressing customer inquiries, solving problems and providing information.Greeted customers entering the lobby to ascertain what each customer wanted or needed.Politely assisted customers in person and via telephone.Answered room inquiries questions with up-to-date knowledge of prices and room infromation.Assisted customers with food selection, inquiries and order customization requests.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving.
problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Maintained cleanliness and presentation of front desk, bar and guest tv room.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Directed calls to appropriate individuals and departments.Built long-term customer relationships.Organized hotel stocks and promote visually appealing environment.Routinely answered customer questions regarding reservations, about the hotel.Operated a POS system to itemize and complete customer purchases.Dedicated to continuously improving sales abilities and product knowledge.Learned, referenced and applied product knowledge information.Contacted customer to follow up on how their room and stay is.Participated in physical inventory counts.Replenished supplies, bags and other materials at each cash wrap.Recommended alternative items if product was out of stock.
Olive GardenMay 2014 to May 2014Server Irving, TX
Greeted customers at the tables to ascertain what each customer wanted or needed.Described products to customers and accurately explained details and ingredients of entrees,desserts,drink.Politely assisted customers in person.Provided an elevated customer experience to generate a loyal clientele.Answered product questions with up-to-date knowledge of sales and restaurant promotions.Handled daily heavy flow of guest and tables.Contributed to annual store sales.Bagged, boxed or gift-wrapped sold merchandise per customer's request.Assisted customers with food selection, inquiries and order customization requests.Developed reputation as an efficient service provider with high levels of accuracy.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolvingproblems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Provided ongoing guest service, including giving suggestion of entrees,desserts,drinks.Executed in giving excellent customer service to my tables.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Built long-term customer relationships and advised customers on purchases and promotions.Helped drive sales goals and achieve monthly quotas.Routinely answered customer questions regarding merchandise and pricing.Operated a POS system to itemize and complete customer purchases.Dedicated to continuously improving sales abilities and product knowledge.Achieved sales goals and service performance requirements.Asked open-ended questions to assess customer needs.Learned, referenced and applied product knowledge information.Replenished supplies, bags and other materials at each cash wrap.Communicated all store initiatives and promotions to customers to generate return business.Recommended alternative items if product was out of stock.
Ms.RiRi's Child CareJune 2009 to August 2013Irving, TX
Promoted good behavior by using the positive reinforcement method.Promoted language development skills through reading and storytelling.Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
Relieved the head teacher/ toddler teacher.Kept day care clean by sterilizing and disinfecting children's toys and surfaces.Organized small groups of children while transitioning to and from outdoor play.Administered medication and minor first aid to sick and injured students.Dressed children and changed diapers.Communicated regularly with parents about daily activities and behaviors.Addressed behavioral and learning issues with parents and daycare management staff.Maintained a child-friendly environment by allowing frequent access to outdoor activities.Engaged with children individually to meet their emotional and physical needs.Sparked imagination by helping children discover new things each day.
North Lake College North MacArthur BoulevardAssociate of Applied Science: Business AdministrationCurrentIrving, TexasBusiness AdministrationCurrent Accomplishments
Completed first year of college successfully