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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.

Skills
  • Problem-solving abilities
  • Statistical analysis skills
  • Knowledge of quality systems
  • Employee supervision
  • Troubleshooting
  • Operational improvements
  • Quality processes
Work History
to Functional Test QA Lead Harvey Performance | , ,
  • Operating Systems/Tools Linux, UNIX, Windows 32 & 64 Bit, CRAMER, Rally, HP ALM/Octane ,Charles, SOAP ,Postman, Kibana, Plutora ROLES AND RESPONSIBILITIES IN THE PROJECT:.
  • As a Test Lead working in CLIPS Project on CRAMER Tool for Metro Ethernet & SDWAN (Software defined Wide area network) service for Comcast Client.
  • Worked on L2 ,L3 Services, i.e EDI,ENS,EVPL,EPL,BVE,SIP & PRI ,IPVPN.
  • Experience working on CI/CD process for the Build Testing.
  • Expertise on SDWAN IPVPN Services involving Design ,Creation and provisioning of uCPE Devices for IPVPN Service using Versa Director, Amdocs –NCSO Tool.
  • Worked on E2E provisioning & Activation of physical UCPE Device testing of SDWAN IPVPN Services for Comcast.
  • Handled responsibility of Validating E2E provisioning and activation of uCPE devices for IPVPN Services for Firewall, NATPAT, Traffic Steering Configurations.
  • Expertise in Service assurance alarms monitoring systems using Teoco Product Helix which includes Devices service based alarms for the actual UCPE Devices connected to Versa Env.
  • Worked as an expert level in Salesforce product to test and create customer quotes for new Comcast customers and provision the End to End flow.
  • Expertise in SDWAN Universal CPE Equipment setup (uCPE Devices) of Lanner and Advantech Series which involves provisioning and turning up of the devices and running Modify Business flows.
  • Expert level experience in Customer Service Assurance Tool ( Helix Tool by Teoco ).
  • Project Title PegaPlan (Telecom T-Systems Client) Duration 23rd April-2012 30th Jan-2016.
to Senior V & V Engineer Carlisle Interconnect Technologies | Washington, , India
  • Operating Systems Linux, Sun Solaris, UNIX, Windows 32 & 64 Bit, HP QC PROJECT DESCRIPTION:.
  • PegaPlan is a mobile network planning tool which allows effective planning of GSM and UMTS networks.
  • This planning is based on traffic measurements and forecasts.
  • It consists of two main applications :.
  • FSCP.exe: Calculates a lot of results which are represented as Maps and also calculates HO matrix as well as interference matrix.
  • FCPlan: Takes input as network and interference matrix and results such as frequency checks frequency adjustments, frequency code assignments are calculated.
  • PegaPlan provides the required models(like macro, urban, semi-empirical) and algorithms (like Analytical Model and Monte-Carlo) to plan and deploy new Radio technologies just in time CLIENT DESCRIPTION: Client is T-Systems GMBH, Pegaplan is a Mobile network planning tool developed by T-Mobile, It permits effective planning of GSM, UMTS and LTE networks.
  • T-Mobile International AG is a holding company for Deutsche Telekom AG’s various mobile communications subsidiaries outside Germany.
  • Based in Bonn, NorthRhine-Westphalia, Germany, its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, Canada, the United States, Puerto Rico and the US Virgin Islands.
  • T-Mobile provides a range of telecommunications and information technology services worldwide.
  • It operates in three segments: Mobile Communications, Broadband/Fixed Network, and Business Customers.
  • The Mobile Communications segment offers digital mobile telephony voice services and data services, such as short message service, multimedia messaging services ROLES AND RESPONSIBILITIES IN THE PROJECT: As a Quality Test Lead, handling team of 6 Software Testing professionals working for Client T-Systems.
  • It involves interacting with clients, building relationship with key client and other team Folks to have smooth day to day business ongoing.
  • Responsibilities include creation of SOW (Statement of Work) , Test Strategy, Test Planning, Test Preparation, Test Execution and Defect Management.
  • Involved in coordinating with the Onsite Developer’s Team to get the queries resolved and maintaining the same in Query Tracker Day to day responsibilities include Reporting the Test status (Weekly Execution/Defect Test Status Reports) to both Cognizant and T-System Client on a daily / weekly basis.
  • Experience working on Test cases Design, Test Data preparation, Test execution, Functional Testing, System Testing, Regression Testing, Defects Tracking and UAT support for Pegaplan Releases.
  • Holds vast experience working in network planning (Wireless/wired) network and has been working on Pegaplan Radio network planning tool.
  • Holds experience working on shell Scripting based Automation scripts which ensures correct Test Automation results for Current and Previous Pegaplan Releases.
  • Contribution to organization/project includes handling audits and ensured 100 % Compliance is Achieved and also handling Issue/ Risk escalation and suggesting mitigation Plan.
  • Have constantly contributed to Tracking Test metrics to ensure Project Health status to be in Green 3.) IGATE- Patni: 26th April 2011 –17th April 2012, Duration 26th April 2011 till 17th April 2012 Location Pune Operating Systems Linux, Sun Solaris, UNIX Programming Languages Java Database Oracle 10g,IBM DB2 Description: (Automation Testing) Automation Testing using WAT Framework, RFT,IBM DB2,Cascade tool.
  • Handled responsibility of porting scripts on different environments and debugging of defects and making changes in java scripts and Xml’s files as required.
  • Executed Functional Checkouts on different environments after every successful Deployment of Build.
  • Worked on Wired Network like FTTP/FTTC/FTTX and involved in E2E Planning of network, which covered Designing, Testing of Wired Networks using CRAMER Tool.
  • Architecture of these Networks involved working with Devices like Il2OSLT, DP, and MANIFOLD etc.
  • ROLES AND RESPONSIBILITIES IN THE PROJECT:.
  • Performed Quality Analyst Role.
  • Test Cases Creation, Updating Existing Scripts.
  • Functional Test Execution and System Test Execution.
  • Creating Virtual Wired Networks on CRAMER System.
  • Understanding of the CR and Test Design for new CR’s.
  • Faced Internal Audit’s and ensured Zero Non Compliance and Observation are reported.
  • Bug Reporting using HP Quality Centre Tool.
to Technical Associate Tech Mahindra Ltd | , ,
  • 17th Oct 2008 –25th April 2011 Role: -, Project Title ADLI – Phoenix (Telecom -BT Client) Duration 17th Oct 2008 till 25th April 2011 Location Pune Operating Systems Linux, Sun Solaris, UNIX Programming Languages Java Database Oracle 10g,IBM DB2 Description: Worked on GEA (Generic Ethernet Access) for voice and data for the broadcasting services over FTTP (Fiber to the Premises).
  • Handled capability of VDSL2 technology and suitable elements of the FTTP-based GEA product to deliver a new variant of GEA , This will offer faster broadband speeds to End User premises already served by the copper access network .As a part of OSS for FTTC, Phoenix system was required to support the Plan and Build, L2C and T2R processes for GEA product over FTTC.
  • Capability based interface is used to deliver functionalities for P&B , L2C & T2R requirements on Phoenix for FTTC, which includes on-demand Manage Logical Inventory (MLI), Manage Resource Service (MRS), Manage Service Inventory (MSI), Manage Service Design (MSD) and Manage Physical Inventory (MPI) interface with PIPeR.
  • ROLES AND RESPONSIBILITIES IN THE PROJECT:.
  • Performed Quality Analyst Role and Performed Manual Testing.
  • Updating/Created XML’s to test Networks over Cramer Tool.
  • Cross Knowledge Transfer to new Team Members joining the Team.
  • Test Cases Creation, Updating Existing Scripts.
  • Functional Test Execution and System Test Execution.
  • Creating Virtual Wired Networks on CRAMER System.
  • Understanding of the Change Request and Test Design for new CR’s.
  • Bug Reporting using HP Quality Centre Tool,Octane.
  • Worked on Fitnesse Tool which is Automated tool to Post XML’s over Web Logic Servers Page 6 of 6 Dated: 06/15/21.
02/2016 to Current Quality Lead Cognizant Technology Solutions US Corp, Comcast, Location | City, STATE,
Education
Expected in 07/2008 Bachelor of Engineering | Electrical Engineering Raisoni College of Engineering, , GPA:
Accomplishments
  • Extensive API Testing experience using Postman ,SOAP ,Charles Tool.
  • Have experience working on CRAMER, WEBLOGIC, UNIX, HP QC, IBM Lotus Notes, Core Java and XML, Selenium Web Driver Concepts, Junit Framework , JavaScript, UNIX Shell Scripting and Groovy Scripting.
  • Experience working on CI/CD process for the Build Testing.
  • Hands on Monitoring on Kibana Tool for Real time Application logs/performance validations.
  • Expertise level experience in Salesforce worked on Salesforce dot com (SFDC) for Comcast project.
  • Expertise Level in SDWAN IPVPN Services , Hands on Experience on Versa Director for uCPE Devices.
  • Expertise on Provisioning Direct2Cloud Services for large ENS and EPL Customers using AWS ( Amazon Web service) & MST ( Microsoft Azure ) Cloud service.
  • Hands on Experience in Actual Universal Customer premise equipment ( Lanner/Advantech Models ).
  • Worked on Inventory Alarms Monitoring system –Helix product from Teoco.
  • Expertise in Radio Network Planning (Wireless Network using PegaPlan Radio Technology Planning Tool.
  • Total year of Testing experience holds 3.4 years in Network Creation testing of BT’s FTTP/FTTC Network and In Inventory Based Management CRAMER Tool.
  • Involved into Project Plan Preparation ,Test Planning, Test Data Preparation, Test Execution, UAT Support, SOW Creation, and Handling Internal Audits.
  • Have worked on RFP’s-Request for proposal for Telecom Client’s like Inmarsat ,Tele-2, Ooredoo which involved identifying scenarios from CRM, Telecom Billing, Billing Transformation requirement from Client.
  • Experience working on Agile development model, scrum meeting & user stories.
  • On-job Training Onsite visit to Bonn, Germany for 2G,3G Radio Technologies.
Certifications
ISTQB Certified Tester Six Sigma White Belt Certification Test Data Management for Practitioners Selenium Certification -Cognizant Internal
Additional Information
  • 13 years of rich experience as Quality Lead in area of Manual, Automation, Regression, System Testing, Test Case Design, Defect Management 7 years of experience at the role of QA Test Lead , Handled Team of 6 People at Offshore location Extensive Telecom experience working with Leading Telecom Provider Comcast
Skills
  • Problem-solving abilities
  • Statistical analysis skills
  • Knowledge of quality systems
  • Employee supervision
  • Troubleshooting
  • Operational improvements
  • Quality processes
Work History
to Functional Test QA Lead Cognizant Technology Solutions | ,
  • Operating Systems/Tools Linux, UNIX, Windows 32 & 64 Bit, CRAMER, Rally, HP ALM/Octane ,Charles, SOAP ,Postman, Kibana, Plutora ROLES AND RESPONSIBILITIES IN THE PROJECT:.
  • As a Test Lead working in CLIPS Project on CRAMER Tool for Metro Ethernet & SDWAN (Software defined Wide area network) service for Comcast Client.
  • Worked on L2 ,L3 Services, i.e EDI,ENS,EVPL,EPL,BVE,SIP & PRI ,IPVPN.
  • Experience working on CI/CD process for the Build Testing.
  • Expertise on SDWAN IPVPN Services involving Design ,Creation and provisioning of uCPE Devices for IPVPN Service using Versa Director, Amdocs –NCSO Tool.
  • Worked on E2E provisioning & Activation of physical UCPE Device testing of SDWAN IPVPN Services for Comcast.
  • Handled responsibility of Validating E2E provisioning and activation of uCPE devices for IPVPN Services for Firewall, NATPAT, Traffic Steering Configurations.
  • Expertise in Service assurance alarms monitoring systems using Teoco Product Helix which includes Devices service based alarms for the actual UCPE Devices connected to Versa Env.
  • Worked as an expert level in Salesforce product to test and create customer quotes for new Comcast customers and provision the End to End flow.
  • Expertise in SDWAN Universal CPE Equipment setup (uCPE Devices) of Lanner and Advantech Series which involves provisioning and turning up of the devices and running Modify Business flows.
  • Expert level experience in Customer Service Assurance Tool ( Helix Tool by Teoco ).
  • Project Title PegaPlan (Telecom T-Systems Client) Duration 23rd April-2012 30th Jan-2016.
to Senior V & V Engineer Location | Pune, India,
  • Operating Systems Linux, Sun Solaris, UNIX, Windows 32 & 64 Bit, HP QC PROJECT DESCRIPTION:.
  • PegaPlan is a mobile network planning tool which allows effective planning of GSM and UMTS networks.
  • This planning is based on traffic measurements and forecasts.
  • It consists of two main applications :.
  • FSCP.exe: Calculates a lot of results which are represented as Maps and also calculates HO matrix as well as interference matrix.
  • FCPlan: Takes input as network and interference matrix and results such as frequency checks frequency adjustments, frequency code assignments are calculated.
  • PegaPlan provides the required models(like macro, urban, semi-empirical) and algorithms (like Analytical Model and Monte-Carlo) to plan and deploy new Radio technologies just in time CLIENT DESCRIPTION: Client is T-Systems GMBH, Pegaplan is a Mobile network planning tool developed by T-Mobile, It permits effective planning of GSM, UMTS and LTE networks.
  • T-Mobile International AG is a holding company for Deutsche Telekom AG’s various mobile communications subsidiaries outside Germany.
  • Based in Bonn, NorthRhine-Westphalia, Germany, its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, Canada, the United States, Puerto Rico and the US Virgin Islands.
  • T-Mobile provides a range of telecommunications and information technology services worldwide.
  • It operates in three segments: Mobile Communications, Broadband/Fixed Network, and Business Customers.
  • The Mobile Communications segment offers digital mobile telephony voice services and data services, such as short message service, multimedia messaging services ROLES AND RESPONSIBILITIES IN THE PROJECT: As a Quality Test Lead, handling team of 6 Software Testing professionals working for Client T-Systems.
  • It involves interacting with clients, building relationship with key client and other team Folks to have smooth day to day business ongoing.
  • Responsibilities include creation of SOW (Statement of Work) , Test Strategy, Test Planning, Test Preparation, Test Execution and Defect Management.
  • Involved in coordinating with the Onsite Developer’s Team to get the queries resolved and maintaining the same in Query Tracker Day to day responsibilities include Reporting the Test status (Weekly Execution/Defect Test Status Reports) to both Cognizant and T-System Client on a daily / weekly basis.
  • Experience working on Test cases Design, Test Data preparation, Test execution, Functional Testing, System Testing, Regression Testing, Defects Tracking and UAT support for Pegaplan Releases.
  • Holds vast experience working in network planning (Wireless/wired) network and has been working on Pegaplan Radio network planning tool.
  • Holds experience working on shell Scripting based Automation scripts which ensures correct Test Automation results for Current and Previous Pegaplan Releases.
  • Contribution to organization/project includes handling audits and ensured 100 % Compliance is Achieved and also handling Issue/ Risk escalation and suggesting mitigation Plan.
  • Have constantly contributed to Tracking Test metrics to ensure Project Health status to be in Green 3.) IGATE- Patni: 26th April 2011 –17th April 2012, Duration 26th April 2011 till 17th April 2012 Location Pune Operating Systems Linux, Sun Solaris, UNIX Programming Languages Java Database Oracle 10g,IBM DB2 Description: (Automation Testing) Automation Testing using WAT Framework, RFT,IBM DB2,Cascade tool.
  • Handled responsibility of porting scripts on different environments and debugging of defects and making changes in java scripts and Xml’s files as required.
  • Executed Functional Checkouts on different environments after every successful Deployment of Build.
  • Worked on Wired Network like FTTP/FTTC/FTTX and involved in E2E Planning of network, which covered Designing, Testing of Wired Networks using CRAMER Tool.
  • Architecture of these Networks involved working with Devices like Il2OSLT, DP, and MANIFOLD etc.
  • ROLES AND RESPONSIBILITIES IN THE PROJECT:.
  • Performed Quality Analyst Role.
  • Test Cases Creation, Updating Existing Scripts.
  • Functional Test Execution and System Test Execution.
  • Creating Virtual Wired Networks on CRAMER System.
  • Understanding of the CR and Test Design for new CR’s.
  • Faced Internal Audit’s and ensured Zero Non Compliance and Observation are reported.
  • Bug Reporting using HP Quality Centre Tool.
to Technical Associate Tech Mahindra Ltd | ,
  • 17th Oct 2008 –25th April 2011 Role: -, Project Title ADLI – Phoenix (Telecom -BT Client) Duration 17th Oct 2008 till 25th April 2011 Location Pune Operating Systems Linux, Sun Solaris, UNIX Programming Languages Java Database Oracle 10g,IBM DB2 Description: Worked on GEA (Generic Ethernet Access) for voice and data for the broadcasting services over FTTP (Fiber to the Premises).
  • Handled capability of VDSL2 technology and suitable elements of the FTTP-based GEA product to deliver a new variant of GEA , This will offer faster broadband speeds to End User premises already served by the copper access network .As a part of OSS for FTTC, Phoenix system was required to support the Plan and Build, L2C and T2R processes for GEA product over FTTC.
  • Capability based interface is used to deliver functionalities for P&B , L2C & T2R requirements on Phoenix for FTTC, which includes on-demand Manage Logical Inventory (MLI), Manage Resource Service (MRS), Manage Service Inventory (MSI), Manage Service Design (MSD) and Manage Physical Inventory (MPI) interface with PIPeR.
  • ROLES AND RESPONSIBILITIES IN THE PROJECT:.
  • Performed Quality Analyst Role and Performed Manual Testing.
  • Updating/Created XML’s to test Networks over Cramer Tool.
  • Cross Knowledge Transfer to new Team Members joining the Team.
  • Test Cases Creation, Updating Existing Scripts.
  • Functional Test Execution and System Test Execution.
  • Creating Virtual Wired Networks on CRAMER System.
  • Understanding of the Change Request and Test Design for new CR’s.
  • Bug Reporting using HP Quality Centre Tool,Octane.
  • Worked on Fitnesse Tool which is Automated tool to Post XML’s over Web Logic Servers Page 6 of 6 Dated: 06/15/21.
02/2016 to Current Quality Lead Cognizant Technology Solutions US Corp, Comcast, Location | Mount Laurel, USA, USA

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School Attended

  • Raisoni College of Engineering

Job Titles Held:

  • Functional Test QA Lead
  • Senior V & V Engineer
  • Technical Associate
  • Quality Lead

Degrees

  • Bachelor of Engineering

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