Enthusiastic mortgage professional who provides excellent customer service throughout the loan origination process. Dependable and successful in building a loyal customer base. Experienced in developing constructive and cooperative working relationships with others. A solid team player who diligently follows through on team expectations.
Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all
outside vendors. Wrote reports and correspondence for Management. Made copies, sent faxes and handled all incoming
and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Shipping
FHA loan packages and meeting critical daily deadlines of document deliveries and transmissions to our various
Investors. Support the FHA Team, with Review and analyze all areas of the mortgage loan application to ensure
accuracy, completeness, and in compliance with internal and regulatory guidelines.
Under limited supervision, is responsible for providing outstanding support to Secondary Marketing and various Investors.
Being accountable for shipping loan packages and meeting critical daily deadlines of document deliveries and
transmissions. Receives all conditions on jumbo loans and prioritizes in a timely manner. Collaborates with other
departments to ensure conditions and loan deliveries are completed within specific time lines.
Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls
for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality
assurance measures. Developed process improvements to enhance efficiency and effectiveness of inter-department call
center operations. Properly directed inbound calls in phone queues to improve call flow. Provided accurate and
appropriate information in response to customer inquiries. Provided accurate and appropriate information in response to
Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion
as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Wrote
clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient
wait time. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Retrieved
physician correspondence from dictation service and made edits when necessary. Scheduled patient
appointments. Completed registration quickly and cordially for all new patients. Provided administrative support for five
physicians. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Quickly
responded to staff and client inquiries regarding CPT codes. Confirmed patient information, collected copays and
Adhered to all federal and state compliance guidelines relative to wholesale mortgage lending. Processed an average of
50 mortgage loan applications per month. Analyzed applicants' financial status, credit and property evaluation to
determine feasibility of granting loan. Determined appropriate rate locks and issuance of disclosures. Executed the loan
origination process, including ordering credit reports, appraisals and preliminary title reports. Researched insurance
information and flood certificates
Drew loan documents for wholesale and retail home loans. Reviewed loan documents in order to prepare for funding. Reviewed HUD-1 for accuracy.
Prepared funded loans for Post Closing Department in order for funded loans to be shipped to Investors. Adhered to all
federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan
applicant database. Educated customers on the variety of loan products and available credit options. Provided expert
financial advice on mortgage and both educational and personal loans.
Reviews credit reports and findings from the automated underwriting system to ensure that every loan application meets
the requirements of Lenders underwriting standards.
Communicates with loan officers and/or customers about items needed to reach a loan decision. Performs the necessary
follow-up on all file documentation to meet required commitment deadlines
Gathered and analyzed all necessary documentation required to make a complete file, including, but not limited to:
ordering employment, income and deposit verifications; appraisals; flood certifications and construction or purchase
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