I would consider myself as motivated person, Likes challenging yet rewarding job opportunities,hard working person experienced in customer service and thrives working with the public with queries and helping solve problems. I have excellent communication skills and I always like to carry out my work in a professional and efficient manor. I have proved these skills through my career in reception and accurately posting payments,defusing irate customers,helping my call center profit,training all the new employees and motivating colleagues.
I joined CACU through a merge of MUCU with CACU in April of 2008. I was promoted to the position of FSS1.Assisted with the merge to ensure the transition went smooth for our members,took pride in training all new hires,loved the challenge of bringing in new members, cross sold,built member loyalty by placing follow-up calls for members who reported product issues,formulated and enforced Service Center policies procedures and quality assurance measures,assisted with the development of the calls center's operations,quality training,did back ground checks in order to open new accounts,made it my mission to handle a high call volume efficiently,supervisor trusted me with all of her special projects, and managed all the office special occasions. I injured my neck in July of 2009 and had to have multiple surgeries to replace 3 blown discs. Unfortunately I was off to long and they had to let me go. 2010 I had to have an additional surgery to repair a slipped disc that they missed in the first procedure. I have been on disability up until now. I have just been released to work. That is why I have no work history since 07/2009 to current. I feel like I have a lot to offer a company with all of my knowledge and work history. I take great pride in a job well done.
I joined MUCU back in 1998 as a Member Service Representative in the Banister Mall location. Collected customer feedback and made process changes to exceed customer satisfaction goals,made reasonable exceptions to accommodate unusual customer requests,provided accurate and appropriate information in response to customer inquiries,maintained up-to-date records at all times,developed effective relationships with all call center departments through clear communication,worked with upper management to ensure appropriate changes were made to improve customer satisfaction,and scheduled appointments.Due to my hard work I was promoted in 2000 to Telephone Service Representative and transferred to the main branch located in Blue Springs Mo.Answered a very high rate of calls helped members resolve any issues,scheduled appointments,filed documents,and I assisted the visa debit card department. Since this promotion I have worked and trained very hard to become one of the top TSRS in the company. I have received numerous Q loop and caught in the act awards for Quality of service to our members. In my 10 years with MUCU I have always received good reviews. I have never and I state never, been wrote up or had any bad reviews. I make it a point to treat every member as I would want to be treated myself.
Since this promotion I have worked and trained very hard to become one of the top TSRS in the company. I have received numerous Q loop and caught in the act awards for Quality of service to our members. In my 10 years with MUCU I have always received good reviews. I have never and I state never, been wrote up or had any bad reviews. I make it a point to treat every member as I would want to be treated myself.
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