Talented hospitality professional with progressive leadership and front office experience, able to exceptionally personalize the guest experience from arrival through departure. Propelled by outstanding communication skills with the ability to turn any guest interaction into a positive one, while being capable of operating a dependable team during heavy forecasting, and able to promote a positive environment in general with both co-workers and guests. Currently working to build into a better position by exemplifying value and practical knowledge that will exceed the average hospitality and lodging standards. Proficient in Opera, PMS, Fosse, Marsha, Lightspeed, OnQ, GXP, and Micros systems.
Responsible for the smooth operation of hotel services through the front desk, navigation desk, and PBX office. Admired by guests and colleagues alike by the professional and sometimes exuberant manner in which all matters were conducted. Accountable for the oversight of all guests in-house, the front desk, record keeping of credit accounts, direct billing, and managing guest requests throughout the day.
Responsible for assuring the complete satisfaction of all guests of the hotel during the duration of their stays and making sure that everything involving the front desk services was precise and handled properly . Impressed by the managerial staff in the manner that things were conducted and was transferred to the sister property for more experience through the night audit.
In control of the nightly operations and overturn of Opera systems through the night audit process. Communicating pertinent information to all managers of the property while ensuring a safe and comfortable environment for all the guests of the hotel.
Responsible for providing complete contentment and service for all guests of the hotel and aiding the front office colleagues in any way possible. Developed a strong sense in the hospitality industry. Received numerous 'spirit to serve' awards and other acknowledgements of appreciation.
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