High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.
Played an instrumental role in increasing customer satisfaction ratings index from % to % within  years as Customer Service Manager.
Responsible for on-day room sales and night audit management
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Collaborated with cross-functional teams to draft project schedules and plans.
Drafted action plans and led meetings with department executives to review project status and proposed changes.Delivered status reports to stakeholders for budgeting and planning purposes.
Coursework in Business, Economics and Organizational Development
Psychology and Sociology coursework
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