front office representative resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I'm a skilled property management professional experienced overseeing operational aspects, tenant relations, office management, and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities. Fair housing mandates, I'm also familiar with new construction. Knowledge of leasing, and market. I have a valid North Carolina driver's license. I'm a skilled multi-tasker. I'm also familiar with sales and marketing, Microsoft Office, Multi-family property management, Team management, and Team building, with a Flexible work ethic. I, also find myself being a awesome problem solver, reliable and trustworthy. I'm a dedicated worker consistently arrives at work on time with friendly attitude. I have 16 plus years in property management experience, from leasing to community manager.

  • Billing and invoicing
  • Data entry
  • Hospitality services
  • Conflict management
  • Administrative skills
  • Listening skills
  • Inventory replenishment
  • Mail management
  • Strong problem solver
  • Billing and coding
  • Professional and mature
  • Excel spreadsheets
  • AR/AP
Education and Training
Priority Nursing College Greensboro, NC Expected in 07/2009 : - GPA :
Carolina Beauty College Greensboro, NC Expected in 04/2008 Completed coursework in Cosmetology and Hours. : - GPA :
Basse High School Basse, VA Expected in 01/1989 High School Diploma : - GPA :
Aimbridge Hospitality - Front Office Representative
Boerne, TX, 05/2020 - Current
  • Collected copays and account balance payments and updated account records.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Welcomed large volume of guests and improved overall customer service.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
Irvine Company - Community Property Manager
La Jolla, CA, 12/2017 - 08/2020
  • Coordinated 2 major remodeling projects in 2019-2020
  • Reviewed completed applications and assessed household information against file history and program regulations
  • Solicited and analyzed bids for repairs, renovation and general maintenance
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements
  • Regularly updated asset management staff regarding leasing and property status
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements
  • Created and updated marketing materials for department programs and properties
  • Maintained thorough, accurate and compliant records for internal and regulatory audits
  • Conducted annual re-examination appointments and housekeeping inspections
  • Updated tenant and unit information to keep current in housing database
  • Handled resident complaints and expedited all maintenance requests
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation
  • Conducted apartment tours for potential tenants and answered any questions.
  • Handled resident complaints and expedited maintenance requests.
Price Chopper - Asst. Property Manager
Great Barrington, MA, 08/2012 - 12/2017
  • Planned and prepared workflow schedules, delegating tasks for 4-member team
  • Planned and prepared workflow schedules, delegating tasks for 6-member team
  • Trained team of 2 to deliver outstanding customer service, boosting customer satisfaction ratings 20%
  • Assisted the Property Manager in evaluating employee performance and cultivating improvement initiatives
  • Developed and implemented performance improvement programs, resulting in 7% increase in efficiency
  • Maintained thorough, accurate and compliant records for internal and regulatory audits
  • Conducted tours of vacancies with prospective tenants
  • Showed units to potential tenants and answered questions about life in community
  • Handled all security deposit refunds
  • Escalated critical issues to property manager to ensure immediate resolution
  • Explained policies and procedures to tenants and enforced all rules
  • Checked common areas regularly to keep neat, clean and free of debris
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies
  • Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants
  • Created and implemented policies and procedures for effective property management
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Oversaw daily operations, maintenance and administration of various properties
Resource Residential - Assistant Manager
City, STATE, 07/2010 - 08/2012
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Planned and prepared workflow schedules, delegating tasks for 6-member team
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to a ract and retain top-quality personnel
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations
  • Completed inventory audits to identify losses and project demand
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Enhanced sales by implementing merchandising and promotional improvements
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

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Resume Overview

School Attended

  • Priority Nursing College
  • Carolina Beauty College
  • Basse High School

Job Titles Held:

  • Front Office Representative
  • Community Property Manager
  • Asst. Property Manager
  • Assistant Manager


  • Completed coursework in Cosmetology and Hours.
  • High School Diploma

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