Energetic Medical Office Professional with over 10 years experience in high-level office administrative and patient care support roles.Committed to delivering high quality results with little supervision.Dedicated and focused assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Flexible and hardworking with the drive to succeed.
Arranged, and coordinated daily schedule for doctor and staff.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Prepared medical records packets for data extraction and review.
Handled phone calls effectively by identifying the needs of patients, attorneys, and insurance adjustor. Quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Answered multiple phone lines, transferred calls to corresponding departments, patient appointment scheduling.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Investigated any necessary information for proper billing from insurance companies, such as billing codes and medical fee schedule.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Organized files, developed spreadsheets, faxed reports and scanned documents. Dispersed incoming mail to correct recipients throughout the office. Maintained an up-to-date department organizational chart. Planned meetings and prepared conference rooms. Planned meetings and prepared conference rooms. Planned travel arrangements for doctor and staff. Received and screened a high volume of internal and external communications, including email and mail. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Designed electronic file systems and maintained electronic and paper files. Managed daily office operations and maintenance of equipment.
Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and distributed faxes and mail in a timely manner. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Assisted the Bookkeeping department in maintaining daily log of all payments received includes cash and check handling.Obtained detailed medical and personal data for patient charts and records.Referred patients to outside healthcare professionals for additional medical treatment.Routinely followed up with patients about their post-operative recovery status.
Front and back office administration, Organize Doctor's daily Schedule, Appointment scheduling: Worker's Compensation and Private insurance.
Diagnostic and Surgical procedure scheduling.
Insurance verification and authorization for PPO, HMO, Worker's compensation.
Log of all payment transactions includes cash and check handling.
Assist back office with rooming patients, medical histories, vital signs, patient referrals and assist doctor with patient care and Spanish interpretation as needed.
Meticulous attention to detail
Strong problem solver
Insurance eligibility verification
Claims appeal procedures
tBilling and coding
Workers' compensation knowledge
Obtained Medical Office Management Diploma
CPR/First Aid Certified
Healthcare:MEDISOFT, computerized charting, assist physician in back office with patient care.
People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills.
Worker's Compensation: Knowledge of legal and privacy regulations involving patient care, appointments and Ex- Parte Communication.
Scheduling Medical Legal Evaluations: AME, QME, AOE/COE,Treatment cases, and Depositions.
Companies Worked For:
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