Administrative Support Professional with over 30 years in the medical field and 6 years as office support. Committed to keeping customers happy and satisfied. Personable and focused at getting the job at hand done successfully with no supervision. Flexible and hard working. Front Office Assistant with experience supporting eight physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.
Employee of the year 2004
Received raise for exemplary customer service and being a team player
Promoted to Referral Specialist in 2013
Completed Certificate course for Medical Assisting
Checked patients out
Made follow up appointments
Updated demographics as needed
Scanned and filed into EHR
Answered and transferred calls as appropriate
Wrote clear and detailed clinical phone messages for physicians.
Directed patient flow during practice hours, minimizing patient wait time.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Completed registration quickly and cordially for all new patients.
Monitored shared email in-boxes and ensured inquiries were addressed
Scheduled radiology exams for patients.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Confirmed patient information, collected copays and verified insurance.
Faxed and gave updates to insurance companies
Collected all appropriate paperwork for work related injuries
Made sure authorizations in place for each treatment
Explained restrictions to patients for work related injuries
Followed up on any missed appointments
Updated and maintained forms and charts for audit
Managed daily office operations and maintenance of equipment
Validated doctor's orders
Answered and fielded calls
Assembled new patient charts
Updated and maintained forms and charts for audits
Strictly followed all federal and state guidelines for release of information.
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