To offer the highest quality of customer service by resolving customer issues quickly, offer
empathy, reduce overall time to resolve customer problems, offer relevant product or service information,
assist the customer in making an informed choice, display proactive responsiveness and confidence, and
take decisions keeping the customer in mind.
Possesses solid office software, office hardware, spreadsheet, and intermediate PC database skills. i.e.,
MS Office Suite: Outlook, Access, Excel, Word, Power Point; Types 35 wpm
Self starter and quick learner
Analytical thinker; Intermediate research skills; Intermediate problem-resolution skills
Displays exemplary decision making skills to quickly recognize and correct issues
Excellent interpersonal and communication skills: Orally and Written
Successfully completed the Insurance license exam on the first try.
Earned the Retention Crush award for successfully retaining business to several of the company's loyal customers.
Successfully met production goals for 2015.
10/2003 to 08/2014
Front Office AssistantA Chosen Generation Christian Academy － Stone Mountain, GA
Greeted and provided quality service to employees and visitors Processed tuition payments in person and over phone Answered switchboard and routed calls appropriately Ordered and issued curriculum to students Provided client satisfaction via phone, email and in person Performed general office functions including filing, faxing, copying and answering phones.
12/2014 to 05/2015
Technical AssistantAmica Insurance － Duluth, GA
Processed changes to current policies.
Created the workflow and distributed assignments among the underwriting department.
Perform standard office activities including but not limited to: taking payments, sending emails, contacting customers.
05/2015 to Current
Associate Account RepresentativeAmica Insurance － Duluth, Ga
Properly direct inbound calls in queue to improve call flow.
Write/sell auto, home, and liability insurance
Manage customer complaints
Accommodate walk ins
Train new hires
Provide quality customer service
High School DiplomaTowers High School － Decatur, GAGPA: GPA: 3.2GPA: 3.2
interpersonal and communication, hardware, copying, client, Data Entry, database, decision making, email, fast, faxing, filing, general office, Access, Excel, MS Office Suite, office, Outlook, Power Point, Word, problem-resolution, quality, quick learner, research, Self starter, spreadsheet, switchboard, answering phones, phone, 35 wpm, Written