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Front of House Manager Resume Example

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FRONT OF HOUSE MANAGER
Professional Summary

Although I have extensive experience in several facets of restaurant work, I am most interested in serving and or bar-tending. I am truly a people person, and consistantly go above and beyond for all customers. I am a long lasting employee at every job that I obtain, and typically retain a large base of return and regular customers. Not to mention I have been attending Marina 84 as a customer for around 3 months now, and have built relationships with some of the employees, as well as some of the customer base. I work well under pressure, and am a natural problem solver. I am also Bilingual, as i Speak Spanish and English.

Skills
  • Team Building
  • Restaurant operations
  • Sales
  • Training and mentoring
  • Strategic Planning
  • Safe food handling
  • POS system operations
Work History
MomofukuFront of House Manager | Las Vegas , NV | August 2017 - September 2020

Began as Hostess and Busser, eventually worked my way up to FOH Manager.

  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Seasons PizzaServer and Bartender | City , STATE | September 2016 - July 2018
  • Cultivated warm relationships with regular customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Prepared beverages and filled food orders for customers.
  • Took orders and delivered food items to residents in main dining room.
  • Built long-lasting relationships with residents.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked on needs of each table and retrieved additional items.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Backed up hosts by greeting guests, assigning tables and escorting to seats.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Oversaw proper set-up of tables to accommodate large parties.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
The Cove At Cobb IslandShift Manager, Server, Barista, Bartender | City , STATE | July 2014 - August 2017
  • Open and close restaurant daily, count and calculate register.
  • Create daily menu and run social media pages as well as pay-roll and tip calculation.
  • Minimal line cook work.
  • Serve customers in a professional manner.
  • Full time bartender, as well as create daily drink specials and run special events; such as weddings and birthday parties.
  • Traveled to on site catering events and attend promotional events to gain a larger customer base.
Education
Associate of ArtsSpanish EducationElmira CollegeCity, State | June 2012
High School DiplomaTowson High SchoolCity, May 2008
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Elmira College
  • Towson High School

Job Titles Held:

  • Front of House Manager
  • Server and Bartender
  • Shift Manager, Server, Barista, Bartender

Degrees

  • Associate of Arts Spanish Education
    High School Diploma

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