Front Of House Manager Resume Example Company Name

FRONT OF HOUSE MANAGER

Professional Summary

Although I have extensive experience in several facets of restaurant work, I am most interested in serving and or bar-tending. I am truly a people person, and consistantly go above and beyond for all customers. I am a long lasting employee at every job that I obtain, and typically retain a large base of return and regular customers. Not to mention I have been attending Marina 84 as a customer for around 3 months now, and have built relationships with some of the employees, as well as some of the customer base. I work well under pressure, and am a natural problem solver. I am also Bilingual, as i Speak Spanish and English.

Skills

Team Building
Restaurant operations
Sales
Training and mentoring

Strategic Planning
Safe food handling
POS system operations

Work History

Company NameFront of House Manager | City, State | August 2017 - September 2020

Began as Hostess and Busser, eventually worked my way up to FOH Manager.

Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Resolved guests complaints while maintaining positive customer environment.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.

Company NameServer and Bartender | City, State | September 2016 - July 2018

Cultivated warm relationships with regular customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Explained menu items and suggested appropriate options for food allergy concerns.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Prepared beverages and filled food orders for customers.
Took orders and delivered food items to residents in main dining room.
Built long-lasting relationships with residents.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Noted special patron requests and followed up with kitchen to confirm delivery.
Checked on needs of each table and retrieved additional items.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Stayed up-to-date on menu changes to help customers make food choices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Organized and replenished supplies at food stations to optimize team performance.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Kept register accurate through correct billing, payment processing and cash management practices.
Bussed and reset tables to keep dining room and work areas clean.
Checked identification for minimum age for sale of alcoholic beverages.
Backed up hosts by greeting guests, assigning tables and escorting to seats.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Elevated customer satisfaction through followup and enthusiastic customer service.
Oversaw proper set-up of tables to accommodate large parties.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Company NameShift Manager, Server, Barista, Bartender | City, State | July 2014 - August 2017

Open and close restaurant daily, count and calculate register.
Create daily menu and run social media pages as well as pay-roll and tip calculation.
Minimal line cook work.
Serve customers in a professional manner.
Full time bartender, as well as create daily drink specials and run special events; such as weddings and birthday parties.
Traveled to on site catering events and attend promotional events to gain a larger customer base.

Education

Associate of ArtsSpanish EducationElmira CollegeCity, State | June 2012

High School DiplomaTowson High SchoolCity, May 2008

Resume Overview

School Attended

Elmira College
Towson High School

Job Titles Held:

Front of House Manager
Server and Bartender
Shift Manager, Server, Barista, Bartender

Degrees

Associate of Arts Spanish Education
High School Diploma

Front of House Manager Resume Example

Resume Score: 80%

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