Front of House Manager Resume Example
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FRONT OF HOUSE MANAGER
Professional Summary
Although I have extensive experience in several facets of restaurant work, I am most interested in serving and or bar-tending. I am truly a people person, and consistantly go above and beyond for all customers. I am a long lasting employee at every job that I obtain, and typically retain a large base of return and regular customers. Not to mention I have been attending Marina 84 as a customer for around 3 months now, and have built relationships with some of the employees, as well as some of the customer base. I work well under pressure, and am a natural problem solver. I am also Bilingual, as i Speak Spanish and English.
Skills
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Work History
MomofukuFront of House Manager | Las Vegas , NV | August 2017 - September 2020
Began as Hostess and Busser, eventually worked my way up to FOH Manager.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Seasons PizzaServer and Bartender | City , STATE | September 2016 - July 2018
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Prepared beverages and filled food orders for customers.
- Took orders and delivered food items to residents in main dining room.
- Built long-lasting relationships with residents.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked on needs of each table and retrieved additional items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Organized and replenished supplies at food stations to optimize team performance.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Oversaw proper set-up of tables to accommodate large parties.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
The Cove At Cobb IslandShift Manager, Server, Barista, Bartender | City , STATE | July 2014 - August 2017
- Open and close restaurant daily, count and calculate register.
- Create daily menu and run social media pages as well as pay-roll and tip calculation.
- Minimal line cook work.
- Serve customers in a professional manner.
- Full time bartender, as well as create daily drink specials and run special events; such as weddings and birthday parties.
- Traveled to on site catering events and attend promotional events to gain a larger customer base.
Education
Associate of ArtsSpanish EducationElmira CollegeCity, State | June 2012
High School DiplomaTowson High SchoolCity, May 2008
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Resume Overview
School Attended
- Elmira College
- Towson High School
Job Titles Held:
- Front of House Manager
- Server and Bartender
- Shift Manager, Server, Barista, Bartender
Degrees
- Associate of Arts Spanish Education
High School Diploma
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