Baker passionate about creating unique, delicious pastries using extensive knowledge of baking sciences and flavor combinations.Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.Food service professional with seventeen years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Supported all kitchen operations when chef was absent.Assigned patrons to tables suitable for their needs and according to rotationAssisted in maintaining preparation and service areas in a sanitary condition.Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.Cleaned and inspected galley equipment, kitchen appliances, and work areas.Cleaned and organized eating, service and kitchen areas.Cleaned and sterilized equipment and facilities.Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.Estimated amounts and costs of required supplies, such as food and ingredients.Helped with preparation, set-up, and service for catering events.Portioned, arranged, and garnished food, and served food to waiters or patronsPrepared food items.Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods.Spoke with patrons to ensure satisfaction with food and service.Stored food in designated containers and storage areas to prevent spoilage.Trained new employees.Responsible for the production and plating of desserts.Collaborated with other personnel to plan and develop recipes and menus.Communicated with customers regarding orders, comments and complaints.Compiled and maintained records of food use and expenditures.Observed diners to anticipate any additional needs and respond to requests.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Scheduled and directed staff in daily work assignments to maximize productivity.Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Handled incoming and outgoing correspondence, including mail, email and faxes.Checked mail, shopped for groceries and handled bill payments.Devised and maintained office systems to efficiently deal with paper flow.Created expense reports using Microsoft Excel spreadsheets.Mixed, weighed and proofed ingredients in accordance with bakery recipes.Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.Prepared bakery and specialty products such as bagels, breads and pastries.Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
Attempted to limit problems and liability related to customers' excessive drinkingCleaned and prepared various foods for cooking or servingDeveloped variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.Managed preparation and presentation of the desserts for all catered events.Managed food and produce receiving process with 100% accuracy.Greeted guests and sat them at tables or in waiting areasInformed patrons of establishment specialties and featuresInspected dining and serving areas to ensure cleanliness and proper setupPlanned and prepared food for parties, holiday meals, luncheons, special functions, and other social eventsUsed all food handling standardsWeighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipmentCollaborated with other personnel to plan and develop recipes and menusCommunicated with customers regarding orders, comments, and complaintsCompiled and maintained records of food use and expendituresComplied with scheduled kitchen sanitation and ensured all standards and practices were metMade and served drinks to guests and cocktail servers following established guidelines, procedures, and policiesMonitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followedMonitored use of government food commodities to ensure that proper procedures are followedObserved diners to anticipate any additional needs and respond to requestsProvided customers with product details, such as coffee blend and preparation descriptionsConsistently adhered to quality expectations and standards.Skillfully anticipated and addressed guests' service needs.Completed closing duties, including restocking items and closing out the cash drawer.Effectively used items in stock to decrease waste and profit loss.Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests.Correctly calculated charges, issued bills and collected payments.Maintained neat and attractive bakery food cases.Maintained neat and attractive bakery food cases.Received frequent customer compliments for going above and beyond normal duties.Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.Prepared bakery and specialty products such as bagels, breads and pastries.Consistently emphasized food quality and specialized baking techniques.Creatively decorated cakes, cupcakes, tarts and pastries as well as special order items.Actively participated in staff meetings and operated as an effective management team leader.
Graduated Top of Class - Dean's List - Highest Honors - 4.0GPA
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