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Front End Zone Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Skills
  • Cash transactions
  • Merchandising expertise
  • Conflict management
  • Effective planning
Experience
Front End Zone Manager, to
Lowes Greensboro, NC,
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Evaluated financial reports and trend forecasts.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Mentored new employees on register and customer service and delivered constructive feedback to increase understanding of job duties.
  • Supervised team of 53 cashiers and 12 customer services, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Reviewed employee performance and determined areas in need of improvement.
Customer Service Representative, to
Howard University Hospital Washington, DC,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize cellular and accessory sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
Phlebotomist , to
DCI Biologicals City, STATE,
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Maintained fully-stocked phlebotomy cart, carrier, and station.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Apartment Manager, to
Deer Forest LLC City, STATE,
  • Supervised administrative and maintenance staff supporting needs of tenants in 32 units.
  • Maintained building's accounts by collecting rent and utility payments.
  • Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
  • Maximized occupancy with strong marketing and tenant relations skills.
  • Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
  • Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Met with committees to discuss and resolve legal and environmental issues.
  • Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Oversaw budgeting process for 32 assigned properties.
  • Fostered good working relationships with owners, residents and board members.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Compiled HUD reports to advise stakeholders on property status.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Developed and implemented strategic plan for property management.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Inspected property every month, took pictures and wrote reports regarding findings for submission to HUD and property owners.
Education and Training
Associate of Science: Laboratory Technician, Expected in
to
Pierpont Community And Technical College - Fairmont, WV
GPA:
High School Diploma: , Expected in 03/2009
to
Cape Fear Community College - Wilmington, NC
GPA:

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Resume Overview

School Attended
  • Pierpont Community And Technical College
  • Cape Fear Community College
Job Titles Held:
  • Front End Zone Manager
  • Customer Service Representative
  • Phlebotomist
  • Apartment Manager
Degrees
  • Associate of Science
  • High School Diploma