Front End Team Member Key Carrier Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Front End Team Member and Key Holder eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear educational understanding of entry-level human resources (HR) work and processes and training in management and leadership. Motivated to learn, grow and excel in the HR industry.

  • Completed the TWM Emerging Leadership program in summer of 2019
  • Completed the Bloomberg Market Concepts for Certification in Fall of 2015
  • Joined the National Association of Black Accountants (NABA) in Fall of 2017
  • Completed volunteer work for the Admitted Student's Day at Old Dominion University in Spring of 2017
  • Documentation skills
  • Membership registrations
  • Reporting knowledge
  • Payment processing
  • Customer relations abilities
  • Performance improvement
  • Customer relationships
  • Safety processes and procedures
  • Shelving of products
  • MS Office
  • Supervision
  • Team management
  • Operational improvement
  • Merchandising
  • Sales proficiency
  • Energetic nature
  • Key holder experience
  • POS systems expert
Work History
06/2018 to Current
Front-End Team Member/ Key Carrier Camping World Sherman, TX,
  • Managed customer concerns and responded to questions concerning alcoholic beverages and accessories .
  • Maintained current understanding of promotional ads and seasonal offerings.
  • Kept front end areas clean and organized for professional appeal to customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Supported promotional plans by updating signage with price changes.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Assisted customers by finding items quickly, boosting store satisfaction rate by 20%.
  • Stocked merchandise each operating day, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Boosted store revenues 10% by persuasively cross-selling WD and &more items.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Greeted customers and directed to requested products.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Located needed merchandise in inventory using SAM device software and placed on skids for transport to shelves.
  • Checked aisles and front-end area for spills or maintenance issue and notified team members for quick clean-up.
  • Performed regular segment cycle counts and daily inventory audits to maintain accurate records.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Completed physical inventory counts each week for high-theft products.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and mentored new employees to maximize team performance.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
07/2017 to 02/2018
Customer Service Associate Paradies Lagardère Travel Retail Salt Lake City, UT,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled approximately 200 daily credit and cash transactions for customers with accuracy and speed.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
06/2015 to 05/2016
Crew Member Bronson Battle Creek Battle Creek, MI,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Operated as full-service food provider in a fast-food establishment by taking orders, preparing meals and collecting payments.
  • Collaborated with team members to complete orders.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Adhered to company safety standards, including order-preparing and cleaning procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Increased customer satisfaction by resolving food order issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
10/2012 to 04/2013
Child Care Self-Employment City, STATE,
  • Physically and verbally interacted with children throughout the day.
  • Made nutritious snacks and meals for children.
  • Carefully supervised children in play area.
  • Developed rapport to create a safe and trusting environment for care.
Expected in 05/2021
M.D.: Human Resources
Liberty University - Lynchburg, VA
  • Coursework in Organizational Management, Organizational Behavior, Finance, Accounting, and Economics, and Human Resources
  • Continuing education in Management for Human Resources
Expected in 05/2019
Bachelor of Science: Business Management, Business Analytics
Old Dominion University - Norfolk, VA
  • Majored in Business Administration for Business Management
  • Minored in Business Analytics
  • Member of Society of Human Resources Management (SHRM)
  • National Association of Black Accountants (NABA) – Fall 2017
  • Society for Human Resources Management (SHRM) – Spring 2018

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Resume Overview

School Attended
  • Liberty University
  • Old Dominion University
Job Titles Held:
  • Front-End Team Member/ Key Carrier
  • Customer Service Associate
  • Crew Member
  • Child Care
  • M.D.
  • Bachelor of Science

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